Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,411 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,411 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always get my deliveries on time. I’m able to order at great speed and ease.”

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Posted 6 years ago

“Order from them alot they are always on time and you can track you orders. I also have kindle reading books and that saves me a lot of money as I like to read alot.”

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Posted 6 years ago

“ordered rattan vegetable planter. Absolutely brilliant service. Arrived next day, well packaged and perfect for the job. Exactly as described. Couldn't be better. Fully recommend”

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Posted 6 years ago

“I have never been disappointed and I can always find everything I need, and it's always delivered to me according to the agreement.”

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Posted 6 years ago

“Second to none with customer service, all companies should strive for this excellence!”

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Posted 6 years ago

“I have prime with amazon always deliver on time brilliant service and products”

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Posted 6 years ago

“excellent service delivered when said they would”

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Posted 6 years ago

“I have been purchasing from Amazon for over SIX years and find it very good for lots of different products which you can not find any where.. prices are good too.”

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Posted 6 years ago

“Gives you their best price and also alternative supplier options. I really like this option as it reafirms you have other choices rather than just being offered Amazons quote.”

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Posted 6 years ago

“Usually very good personally never had any problems with Amazon”

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Posted 6 years ago

“Amazing customer service, fast shipping and the app never fails!”

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Posted 6 years ago

“Top products ans service. If you accidentally order the wrong item, you have the opportunity to cancel without penalty. If the item arrives and its not what you want you can return for a full refund. i have used Amazon for years and never had a problem that they have not solved to my complete satisfaction - unlike some other on line auction site.”

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Posted 6 years ago

“Quick and easy online shopping, good communication any refunds always sorted out quickly and easily”

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Posted 6 years ago

“Amazon have always been extremely helpful and friendly whenever I have dealt with them. It is very rare they do not have exactly what you are after, but do have good alternative options if this is the case. My orders are almost always on time, and at a reasonable shipping cost. The variety and price is why I often shop with amazon.”

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Posted 6 years ago

“Always good effectiant service”

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Posted 6 years ago

“Keeps you up to date with delivery and speedy delivery.”

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Posted 6 years ago

“Great stuff. Thanks”

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Posted 6 years ago

“Always fulfil delivery promises & usually give best prices”

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Posted 6 years ago

“Excellent customer service First class delivery and returns”

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Posted 6 years ago

“Nearly everything I have ordered from this company has been of a high standard of quality and delivery service sometimes quicker than expected. Only had to send back 1 item that was faulty and that was replaced with no problem. I know it sometimes can be a bit of a lottery as items are just by sight and not by touch but so far it’s not been a problem.”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,411 reviews