Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,441 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 17th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fastest delivery, even same day! Amazon ensures their items and sellers items are of high standards. Prices are good and items are loads to choose from. I do most of my shopping front there. I can find everything from there. Customer reviews on amazon are the best decider for me when purchasing and purchased hundreds of items from Amazon. I can trust Amazon with my orders and the quality of items. The customer service is the best I recived as I get instant phone and live chat without needing when I have had issues which is very rare. But they sorted out issues beyond expectations.”

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Posted 6 years ago

“By far the best prices and customer service. Delivery is excellent too!”

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Posted 6 years ago

“Always good service”

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Posted 6 years ago

“It is a very good service.”

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Posted 6 years ago

“i rang Amazon this morning about a order (item cracked) immediately returned my money with a apology . i was told to keep the cracked item also EXCELLENT”

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Posted 6 years ago

“Always have fantastic service.”

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Posted 6 years ago

“Very cheap and fast delivery. And easy to return.”

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Posted 6 years ago

“I have just taken advantage of amazon prime all deliveries as promised no extra postage charges great value for money plus a was offered a further 30 days free prime so happy days.”

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Posted 6 years ago

“You can always find a good price and fast postage”

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Posted 6 years ago

“Ótimo site”

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Posted 6 years ago

“Competitive prices, quick delivery and excellent choices of goods”

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Posted 6 years ago

“The Best Online Marketplace”

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Posted 6 years ago

“High service”

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Posted 6 years ago

“At your finger tips and at the right price.”

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Posted 6 years ago

“Good price and quick delivery”

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Posted 6 years ago

“Good quality products. Competitive pricing”

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Posted 6 years ago

“Great service and reliable”

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Posted 6 years ago

“Always great deals and quick delivery.”

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Posted 6 years ago

“First class business”

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Posted 6 years ago

“Amazon customer service is the very best in the retail business. Having been with them for around 10 faultless years i can recommend them with impunity... Their CS telephone line is answered immediately and any query is satisfactorily sorted within minutes.”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,441 reviews