Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,441 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 17th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having worked and being a regular customer I can say they really do put customers and their staff first. Everything is treated with great importance to e sure customer are happy whe. They receive their orders.”

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Posted 6 years ago

“I've been ordering for quite a while from this company. The goods a on the whole very good. One thing happened just a couple of days ago. I was due a parcel, it hadn't arrived. Used the tracking and found the courier still had it. Couldn't contact them, so asked Amazon to help. They thought the item was lost, full refund. The courier delivered. Contacted Amazon to tell them and stop the refund. Amazon answered please keep the item and the refund. Honesty still counts. Not because of this, I'll still use a quality company.”

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Posted 6 years ago

“I have ordered multiple items from Amazon and its always on time”

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Posted 6 years ago

“I can never find what I want in local shops, so I don’t bother, I just go straight to Amazon. I buy almost everything except food from Amazon. Delivery is excellent with cheerful, helpful drivers. Prices are always competitive. Seldom had to return things but, when I have, no problems whatsoever. Don’t remember ever having to speak to customer service. Highly recommend Amazon.”

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Posted 6 years ago

“Fantastic website, easy to navigate, competitively priced and super fast reliable delivery service!”

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Posted 6 years ago

“Very good company to deal with”

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Posted 6 years ago

“items are always delivered on time or earlier”

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Posted 6 years ago

“If you are looking for a great service great price fast delivery look no further.”

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Posted 6 years ago

“I have always felt safe ordering anything from Amazon UK. Even when I experienced a delay in receiving a package my correspondences with customer service was extremely professional and stress free.”

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Posted 6 years ago

“Great quality and quality.you will get everything you need.”

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Posted 6 years ago

“thank you for the service delivery was on time and every item was correct all so”

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Posted 6 years ago

“They are absolutely amazing. They order in your terms and their items never ever break akd they are extremely trustworthy. I buy there almost everyday. I rate them 10/10 and recommed them to absolutely everyone.”

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Posted 6 years ago

“Great deals on just about everything just bought a shed from Germany at less than half UK price”

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Posted 6 years ago

“Excellent delivery time”

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Posted 6 years ago

“always a great service”

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Posted 6 years ago

“Always good value , always lots of choices of goods and always prompt delivery .”

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Posted 6 years ago

“I have never had any problems with the company. Some of the sellers have not been great in my experience, but Amazon is such a safe place to make purchases that the returns process is always quick and painless.”

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Posted 6 years ago

“Amazon have never let me down. Customer service has always resolved any issues. Brilliant.”

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Posted 6 years ago

“Easy to use site, they listen when u make suggestions, excelling range of products.”

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Posted 6 years ago

“Easy site to navigate and well packaged product.”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,441 reviews