Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good company to deal with”

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Posted 6 years ago

“items are always delivered on time or earlier”

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Posted 6 years ago

“If you are looking for a great service great price fast delivery look no further.”

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Posted 6 years ago

“I have always felt safe ordering anything from Amazon UK. Even when I experienced a delay in receiving a package my correspondences with customer service was extremely professional and stress free.”

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Posted 6 years ago

“Great quality and quality.you will get everything you need.”

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Posted 6 years ago

“thank you for the service delivery was on time and every item was correct all so”

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Posted 6 years ago

“They are absolutely amazing. They order in your terms and their items never ever break akd they are extremely trustworthy. I buy there almost everyday. I rate them 10/10 and recommed them to absolutely everyone.”

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Posted 6 years ago

“Great deals on just about everything just bought a shed from Germany at less than half UK price”

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Posted 6 years ago

“Excellent delivery time”

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Posted 6 years ago

“always a great service”

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Posted 6 years ago

“Always good value , always lots of choices of goods and always prompt delivery .”

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Posted 6 years ago

“I have never had any problems with the company. Some of the sellers have not been great in my experience, but Amazon is such a safe place to make purchases that the returns process is always quick and painless.”

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Posted 6 years ago

“Amazon have never let me down. Customer service has always resolved any issues. Brilliant.”

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Posted 6 years ago

“Easy to use site, they listen when u make suggestions, excelling range of products.”

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Posted 6 years ago

“Easy site to navigate and well packaged product.”

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Posted 6 years ago

“Amazon are a great company that I use a lot and being a prime member makes it even more special. The last 3 orders have arrived exactly on time and the parcel tracker is very accurate.”

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Posted 6 years ago

“Tried Amazon prime for a month and was impressed by the benefits”

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Posted 6 years ago

“Fast friendly and speedy delivery”

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Posted 6 years ago

“Great company, fast delivery with prime account. Very helpful customer chat if you have a problem or a question.”

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Posted 6 years ago

“Good service and the prices are very good and the quality of the good are very good thanks”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,428 reviews