Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,441 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 17th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon are a great company that I use a lot and being a prime member makes it even more special. The last 3 orders have arrived exactly on time and the parcel tracker is very accurate.”

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Posted 6 years ago

“Tried Amazon prime for a month and was impressed by the benefits”

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Posted 6 years ago

“Fast friendly and speedy delivery”

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Posted 6 years ago

“Great company, fast delivery with prime account. Very helpful customer chat if you have a problem or a question.”

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Posted 6 years ago

“Good service and the prices are very good and the quality of the good are very good thanks”

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Posted 6 years ago

“Always a good deal to be had with excellent delivery times.”

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Posted 6 years ago

“My item arrived in really good time and the free postage is a nice touch too.”

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Posted 6 years ago

“reliable -good choice and value”

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Posted 6 years ago

“The best selection of product and prices. Great delivery system.”

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Posted 6 years ago

“Amazing products cheap prices, would definitely recommend it to my friends.”

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Posted 6 years ago

“Made multiple orders and every product arrived on or before there delivery time and date and products were in perfect condition well happy would only shop at amazon”

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Posted 6 years ago

“Excellent service used many years now. Excellent returns policy making it so easy to return items printing off a label or using your phone now. Always a wide choice of items to purchase from Amazon or Amazon seller's”

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Posted 6 years ago

“Excellent service and so glad I took out the Prime option with free delivery on loads of items - its saved me a fortune so far and I've only had it a few months. You also get a free Kindle book every month which is a bonus - and I've already got my movies downloaded for our forthcoming holiday. Thanks Amazon !!”

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Posted 6 years ago

“LOVE SHOPPING ON AMAZON. EASY TO USE WEBSITE AND PRICES VERY COMPETITIVE.”

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Posted 6 years ago

“Always exceptional and competitive. Traders are generally reliable and useful to find hidden gems as well”

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Posted 6 years ago

“Excellent service, always comes next day with prime delivery. Always well packaged and friendly delivery drivers.”

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Posted 6 years ago

“Amazon prime well worth it. great films and tv shows plus free delivery on your items. Great free music as well.”

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Posted 6 years ago

“Привет! Заказ получен, быстрая доставка в Россию. Размеры соответствуют заявленному, качество на высоте. Наша семья станет вашими постоянными клиентами. Я рекомендую всем !!!”

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Posted 6 years ago

“I have many times used Amazon services and found items with service excellent, hassle free and delivered on time.”

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Posted 6 years ago

“HAD TO RETURN A FAULTY WATCH WINDER. CUSTOMER SERVICES WERE VERY HELPFULL IN GUIDING ME THROUGH THE PROCESS. THEY TEXTED ME A QR CODE TO SHOW AT POST OFFICE. THEY THEN REFUNDED THE ENTIRE COST OF WATCH WINDER BACK INTO MY ACCOUNT. A FEW DAYS LATER ANOTHER TEXT TOLD ME THEY HAD RECEIVED IT.”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,441 reviews