Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just started my free 30 day trial with Amazon audio. It was effortless to set up, had my book in a few minutes, must say I'm loving this. For me this is an excellent way of reading while I'm doing other stuff, like cleaning the house, walking the dog etc, I love real books don't get me wrong, but when you need information quickly this is the way. Excellent for students, especially art students plentiful art range .”

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Posted 7 years ago

“Amazon is an amazing company and deliveries before their estimated time, parcel's arrives faultless.”

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Posted 7 years ago

“Like how they have lockers so u can choose where to pick up your parcel and very quick to deliver your goods”

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Posted 7 years ago

“Great quality and came exactly when it said it would!”

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Posted 7 years ago

“when you use Amazon to order things it is not very often they fail to supply the goods”

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Posted 7 years ago

“Super quick delivery..”

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Posted 7 years ago

“Always amazing service. Good prices...excellent delivery...fantastic customer care team and no stress returns.... brilliant.”

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Posted 7 years ago

“Amazon is a great market place and customer service is properly managed and efficient. I've never had a bad experience with the platform thus I recommend using it.”

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Posted 7 years ago

“Excellent customer service”

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Posted 7 years ago

“I receive constant good service from Amazon, with current updates on my packages and when they will be arriving, as well as the ability to cancel items I no longer want after I have placed them, with no extra charge. I find the company very easy to use and communicate with.”

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Posted 7 years ago

“great service, with easy returns. Highly recommended.”

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Posted 7 years ago

“Brilliant reliable service, with first class goods, never had any problems, customer services are brilliant.”

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Posted 7 years ago

“Orders are promptly delivered and no problems what so ever.”

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Posted 7 years ago

“Great website and delivery so fast. Use regularly.”

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Posted 7 years ago

“Great speed of delivery. Can always find what I need.”

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Posted 7 years ago

“Everything I have ordered has arrived in time and has been exactly as described”

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Posted 7 years ago

“Good service with good response when things go wrong.”

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Posted 7 years ago

“I am very happy with I have bought from Amazon UK, delivery has been very fast and free, from one day to another, the truth is that I have taken advantage of the promotion. definitely recommend this store, excellent service - many thanks, Sorin”

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Posted 7 years ago

“Very good choices and speedy reliable service”

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Posted 7 years ago

“Excellent customer service prompt delivery service and price very competitive”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,447 reviews