Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a fantastic item...i absolutely love it Again super fast delivery by a fantastic nice person Thank you so much x”

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Posted 6 years ago

“Clear communication - virtually everything on one website”

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Posted 6 years ago

“very good price”

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Posted 6 years ago

“Always received products in time specified and very well packed by Friendly drivers. Products alway as described online. I order items frequently and very happy each one. Would highly recommend.”

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Posted 6 years ago

“I order from this Company several times a month and the goods are always received in good condition and very quickly. Any returns are handled quickly and efficiently. An excellent service.”

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Posted 6 years ago

“just ordered scales late at night next day delivery very quick convenient and easy”

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Posted 6 years ago

“Free trial of Amazon Prime, ordered a couple of books and received them next day for free. Excellent service.”

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Posted 6 years ago

“Always fast reliable service, 1st port of call when searching”

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Posted 6 years ago

“Super quick delivery”

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Posted 6 years ago

“A reliable company which always delivers on time. They have a wide range of products which are good value for money.”

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Posted 6 years ago

“Great service, impeccable delivery times. Amazing prices.”

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Posted 6 years ago

“I am a prime member and I was able to use a local amazon locker, which means I can pick up my item on the way home from work. the locker is a great idea.”

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Posted 6 years ago

“Amazon M A Z i N G”

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Posted 6 years ago

“Very good service and arrived very quick especially at Christmas time”

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Posted 6 years ago

“Fast delivery and cheaper than high street retailer”

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Posted 6 years ago

“I am always satisified with delivery and competative pricing from Amazon.”

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Posted 6 years ago

“Prompt deliveries to Greece, great customer service and support.”

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Posted 6 years ago

“Mostly great experinces with Amazon. Have the odd glitch with prime when something turns up a day late but theyre usually on the money most times.”

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Posted 6 years ago

“it's always been a pleasure shopping on Amazon. they have a wide range of products with varying prices to choose from. Cannot fault the organisation and applaud it's owner, well done for helping out the low wage earner”

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Posted 6 years ago

“I re-ordered Aspectek Predator Eye Pro Animal Deterrent Nightlights (bright red cats-eyes that flash in the garden at night). Price was good though I had to buy something else to reach the Free-Postage limit. It's hard to find something on Amazon for £3.33 by the way. Nightlights arrived 2 days earlier than promised, good service.”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,428 reviews