Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Amazon UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing deals and basically to shop for anything you need. Post is usually very fast and they deliver in a Sunday when you have prime delivery.”

Helpful Report

Posted 6 years ago

“Most of my purchases are from Amazon UK. The are super efficient and delivery is really fast. I have just joined Amazon Prime and it gets better and better with free next day deliveries and many more benifits such as a free kindle book each month Prime Videos with free access to hundreds of films box sets and more. I really buy with confidence when I buy from Amazon and can’t recommend them highly enough.”

Helpful Report

Posted 6 years ago

“Excellent service thank you”

Helpful Report

Posted 6 years ago

“Everything I have ordered has been on time and in the condition advertised. I only worry about the effect on small, independent booksellers, large ones too I suppose. Maybe Amazon should invest in a "normal" physical bookshop in London with decent coffee and friendly people, where you could also order books online?”

Helpful Report

Posted 6 years ago

“amazon really helps when I'm in a pickle as I get everything within the next 5 working days. and if you're really stuck, use next day delivery. It's really easy to use”

Helpful Report

Posted 6 years ago

“Had an issue with a disfunctional item recently and amazon refunded the money to resolve as it was a third party seller. They did this within 6 hrs of me sending the email. On the rare occasions I have had problems with things purchased via amazon (I've used it a lot for over ten years) they are always resolved as promptly and as satisfactorily as the above situation!! Amazing customer service”

Helpful Report

Posted 6 years ago

“The top company of the world.”

Helpful Report

Posted 6 years ago

“Simply the best”

Helpful Report

Posted 6 years ago

“Quick delivery , good service all round , would highly recommend .”

Helpful Report

Posted 6 years ago

“Living on a Greek Island isnt as wonderful as people believe, there are few shops and certainly not as much choice as a big city. Amazon is my life line from printer inks to electronics. They have never let me down and if there has been a fault or problem Amazon have great customer service with delivery to most places..”

Helpful Report

Posted 6 years ago

“Always exemplary”

Helpful Report

Posted 6 years ago

“Always on time, great service”

Helpful Report

Posted 6 years ago

“I order regularly from Amazon and find Prime is getting better, more products available for nest day (or same day). Recent purchase of Samsung S9 phone cover and protector arrived same afternoon. I like customer services, always able to help, offer a solution and on the odd occasion I've had to, had no problems returning or getting my money back. Service is great, ordering so quick and simple.”

Helpful Report

Posted 6 years ago

“Fantastic service fast delivery goods great”

Helpful Report

Posted 6 years ago

“Des offres exceptionnelles. Et un service de qualité”

Helpful Report

Posted 6 years ago

“Fantastic service every time”

Helpful Report

Posted 6 years ago

“Got exactly what I needed delivering same day at the best price on the net what more could you want? Makes prime membership worth every penny.”

Helpful Report

Posted 6 years ago

“Quick delivery, Very reliable and a all around good company”

Helpful Report

Posted 6 years ago

“Great service. Items delivered super quick.”

Helpful Report

Posted 6 years ago

“Brilliant online retailer. Prime is so good!”

Helpful Report

Posted 6 years ago

Amazon UK is rated 4.7 based on 13,428 reviews