Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They deliver on time and step in if there's a problem”

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Posted 6 years ago

“simply the best when it comes to returns. I love you Amazon”

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Posted 6 years ago

“Unbelievably fast delivery and great communication”

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Posted 6 years ago

“Excellent communication from time of placing order to delivery”

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Posted 6 years ago

“Great quality and excellent service”

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Posted 6 years ago

“Very fast delivery and accurate tracking dates”

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Posted 6 years ago

“Never had a problem with Amazon always a first class service every time”

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Posted 6 years ago

“Love the variety of products available, Prime delivery is generally reliable and I also enjoy Prime music and tv.”

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Posted 6 years ago

“As if I need to review this company. Life would be so much harder without Amazon!”

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Posted 6 years ago

“Too much stuff but always reliable delivery and customer service”

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Posted 6 years ago

“LOVE using Amazon, you can find everything you need on there. I have found it safe, orders arrive on time, fantastic customer service, great company.”

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Posted 6 years ago

“Recently bought a secondhand book was very pleased when it arrived and looked brand new”

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Posted 6 years ago

“very quick delivery, very happy with the service.”

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Posted 6 years ago

“I ordered medical equipment which came promptly on time as always. Love using Amazon app. Its easy and user friendly and quick payment option is very convinient and next day delivery for Prime is awesome. Thank you Amazon”

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Posted 6 years ago

“nnmmjnoinkj”

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Posted 6 years ago

“I really like the range and choice of products available on Amazon UK, you can pretty much find anything that you wish to buy. I like the prime feature for free shipping and free steaming, also the free digital downloads of any music you purchase, wether for yourself or as a gift. Just Brilliant!”

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Posted 6 years ago

“FANTASTIC RECOMMENDATIONS TO GO WITH YOUR ORDER WHEN YOU PLACE AN ORDER.”

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Posted 6 years ago

“Friendly helpful staff. Delivery is always speedy too :)”

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Posted 6 years ago

“Love it, so quick and easy. Could definitely take over the world”

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Posted 6 years ago

“Great products and fast delivery.”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,428 reviews