Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,441 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 17th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am always satisified with delivery and competative pricing from Amazon.”

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Posted 6 years ago

“Prompt deliveries to Greece, great customer service and support.”

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Posted 6 years ago

“Mostly great experinces with Amazon. Have the odd glitch with prime when something turns up a day late but theyre usually on the money most times.”

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Posted 6 years ago

“it's always been a pleasure shopping on Amazon. they have a wide range of products with varying prices to choose from. Cannot fault the organisation and applaud it's owner, well done for helping out the low wage earner”

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Posted 6 years ago

“I re-ordered Aspectek Predator Eye Pro Animal Deterrent Nightlights (bright red cats-eyes that flash in the garden at night). Price was good though I had to buy something else to reach the Free-Postage limit. It's hard to find something on Amazon for £3.33 by the way. Nightlights arrived 2 days earlier than promised, good service.”

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Posted 6 years ago

“They deliver on time and step in if there's a problem”

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Posted 6 years ago

“simply the best when it comes to returns. I love you Amazon”

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Posted 6 years ago

“Unbelievably fast delivery and great communication”

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Posted 6 years ago

“Excellent communication from time of placing order to delivery”

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Posted 6 years ago

“Great quality and excellent service”

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Posted 6 years ago

“Very fast delivery and accurate tracking dates”

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Posted 6 years ago

“Never had a problem with Amazon always a first class service every time”

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Posted 6 years ago

“Love the variety of products available, Prime delivery is generally reliable and I also enjoy Prime music and tv.”

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Posted 6 years ago

“As if I need to review this company. Life would be so much harder without Amazon!”

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Posted 6 years ago

“Too much stuff but always reliable delivery and customer service”

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Posted 6 years ago

“LOVE using Amazon, you can find everything you need on there. I have found it safe, orders arrive on time, fantastic customer service, great company.”

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Posted 6 years ago

“Recently bought a secondhand book was very pleased when it arrived and looked brand new”

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Posted 6 years ago

“very quick delivery, very happy with the service.”

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Posted 6 years ago

“I ordered medical equipment which came promptly on time as always. Love using Amazon app. Its easy and user friendly and quick payment option is very convinient and next day delivery for Prime is awesome. Thank you Amazon”

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Posted 6 years ago

“nnmmjnoinkj”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,441 reviews