Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely outstanding value got an item I really wanted for half the price”

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Posted 6 years ago

“I ordered several items from Amazon UK lately. All of the items were in good shape, delivered on time. I got notifications of the delivery process and I was promptly informed.”

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Posted 6 years ago

“always customer centered nothing too much trouble even when things go wrong”

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Posted 6 years ago

“I have prime and it is excellent value for money!! Prime music, Prime video and next day delivery. It's all fantastic.”

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Posted 6 years ago

“When I bought my gaming mouse it came within 3 days.”

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Posted 6 years ago

“Unbeatable prices and assortment!”

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Posted 6 years ago

“All of the orders I have placed have been delivered on time or if the item went astray I was quickly credited and the item cpuld be re-ordered.”

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Posted 6 years ago

“great products fast shipping and amazing customer services”

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Posted 6 years ago

“Everything in one place, ready and easy to order. Always a good experience.”

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Posted 6 years ago

“Quick and easy shopping. Very reliable. Products arrive on time.”

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Posted 6 years ago

“Used regularly and never experienced anything other than a great service.”

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Posted 6 years ago

“Excellent quick service,always available day and night,so easy to find what you want ,select,touch screen ,and arrived before you can almost blink!! Money well spent,and always recommend to all ,before you hit the high street as so convenient;!”

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Posted 6 years ago

“Fantastic communication. Updated me of the process from start to finish. Excellent customer service.”

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Posted 6 years ago

“great prompt service everytime”

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Posted 6 years ago

“Fast delivery”

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Posted 6 years ago

“Good at find cheap books and presents. Student friendly, 6 months free.”

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Posted 6 years ago

“Great service, and fast delivery!”

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Posted 6 years ago

“Great premium service. Quick delivery and easy to use website. Purchased many things now and can't believe I didn't use them more before.”

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Posted 6 years ago

“Very easy to fiind what you need for a good price !”

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Posted 6 years ago

“I have dealt with them for many years and have never had any problems.good company”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,428 reviews