Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,441 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 17th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service through PRIME”

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Posted 6 years ago

“Always a quick and efficient service! I make a purchase almost every week whether its a treat for myself or gifts for friends and family.”

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Posted 6 years ago

“Always arrive within the specified time.”

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Posted 6 years ago

“Great service, use all the time brilliant for music, books, storage and shopping Prime is excellent.”

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Posted 6 years ago

“Easy to use. Happy to help. Fast delivery”

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Posted 6 years ago

“Absolutely the best company ever nothing is too much trouble good service all round from delivery and returning so good I added prime which is absolutely marvellous value!”

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Posted 6 years ago

“Service is so good.”

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Posted 6 years ago

“Join the Prime membership, great prices, and great delivery”

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Posted 6 years ago

“Amazing Website with great items as always!”

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Posted 6 years ago

“Amazon are great at selling exactly what I need and with Amazon prime I can get it next day, usually right up unitl 5pm the day before.”

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Posted 6 years ago

“Quick and easy prompt delivery”

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Posted 6 years ago

“Easy to purchase, fast delivery.”

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Posted 6 years ago

“Great service fast and reliable, very helpful.”

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Posted 6 years ago

“Brilliant fast service x”

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Posted 6 years ago

“I already have a account with them and they are very good and helpful thank you”

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Posted 6 years ago

“Excellent site, great choice, great service and fast delivery”

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Posted 6 years ago

“Been using Amazon now for a few years. Never have had to return anything. All good and competitive pricing.”

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Posted 6 years ago

“Simply the most reliable company I've ever used for ordering pretty much anything”

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Posted 6 years ago

“Me and my wife use Amazon on a regular basis, as with the prime account package the delivery of pretty much everything we have ordered has been next day, at no extra cost other than the prime membership!”

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Posted 6 years ago

“everthing I've ordered with my stepdaughter and myself have been wat they said it would b”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,441 reviews