Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,441 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 17th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful staff and very fast delivery.”

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Posted 6 years ago

“Amazon Prime deliveries are always on time. Used them for many years with no issues. Very easy to return unwanted or broken goods too. Can't fault Amazon”

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Posted 6 years ago

“My delivery was very fast and the product was in very good quality.”

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Posted 6 years ago

“Easy return and efficient delivery.”

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Posted 6 years ago

“Always great value for money and fast and efficient delivery.”

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Posted 6 years ago

“I love amazon good quality stuff sold and good delievery”

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Posted 6 years ago

“Very satisfied with their service and goods.”

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Posted 6 years ago

“10/10 love Amazon”

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Posted 6 years ago

“Amazon is been my preferred method of buying goods online for years. Having prime, gives me unlimited next day delivery and doesn't fail me a lot. However, when there's a problem with delivery its quite hard to reach customer service, however they usually extend your prime by a month or so as apology. Overall, very good.”

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Posted 6 years ago

“Love amazon Great products at great prices would recommend”

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Posted 6 years ago

“Binoculars- very good value for money and were of good quality- it was an excellent choice of gift for my husband who was very pleased indeed. Thank you Amazon.”

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Posted 6 years ago

“Neck massager,sent from Voyor UK, received very quickly and works well!”

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Posted 6 years ago

“very good price on day to day items thanks to amazon team”

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Posted 6 years ago

“Very competitive prices for the book I wanted. Great service & I will use them again”

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Posted 6 years ago

“Always fantastic service with Amazon, delivery is always so easy to track and the packaging is always spot on, they always deal with any problems efficiently and returning parcels is easy.”

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Posted 6 years ago

“Easy to use”

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Posted 6 years ago

“Items always come when supposed to and always a true description of the item your purchasing”

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Posted 6 years ago

“Very efficient and quick delivery”

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Posted 6 years ago

“Easy way to see and purchase wide range of products”

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Posted 6 years ago

“I have been with amazon for many years and will only shop on line with them because i trust their service and quality of goods”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,441 reviews