Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prices”

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Posted 6 years ago

“professional company with great service.”

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Posted 6 years ago

“Great as always. Prime is the way forward”

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Posted 6 years ago

“everything is fine...”

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Posted 6 years ago

“Excellent choice. Quick reliable delivery. No hassle when I wanted to return something. Quickly replace any item that is necessary.”

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Posted 6 years ago

“Fast shipping, and good customer service. Very easy to reach for support of there are any problems. Only problems I have had with Amazon was when buying from merchants through Amazon, always a problem. Only by direct from Amazon supplies.”

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Posted 6 years ago

“Speedy service items always arive together in one package and always before the expected delivery date.”

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Posted 6 years ago

“Great products, good quality and fast delivery. A lot to choose from on the website and always something new. Highly recommended.”

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Posted 6 years ago

“I recently purchased a headphones set from Amazon UK together with some accessories (cable, Bluetooth adapter, case). They were from different companies but everything came in quickly and as ordered. Very good performance and the goods were exactly as advertised. Definitely will continue to purchase from them. Well done.”

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Posted 6 years ago

“Just brilliant service”

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Posted 6 years ago

“Easy shopping. Prompt delivery!”

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Posted 6 years ago

“Great experience”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“top quality customer service”

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Posted 6 years ago

“I simply love Amazon.. everything you need you can get in Amazon UK. service is effortless and any problems i have had, it was addressed immediately and in the most courteous of ways. I would recommend Amazon UK a million times a day. well Done Amazon UK. keep up the good work”

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Posted 6 years ago

“Excellent service and price as always”

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Posted 6 years ago

“Quick delivery as usual”

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Posted 6 years ago

“Good good good”

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Posted 6 years ago

“Quick delivery and great customer service”

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Posted 6 years ago

“Highly recommended. Very quick delivery. Quality product.”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,428 reviews