Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i love the fact no matter what the time i can order whatever i want and it arrives on time by happy cheerful people”

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Posted 6 years ago

“Great range of products at good prices.”

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Posted 6 years ago

“Amazing deliveries.”

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Posted 6 years ago

“dealt with my questions very good when I have to contact them regading info on my products I wished to purchase thanks”

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Posted 6 years ago

“Very good service, excellent communication between buyer and sellers. Would use and recommend to my friends.”

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Posted 6 years ago

“cant fault amazon allways had great service paying with paypal makes it very easy keep up the good work”

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Posted 6 years ago

“Excellent service brilliant if you want to return no quibble refunds :-)”

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Posted 6 years ago

“never been disappointed with ordering anything from or through amazon uk”

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Posted 6 years ago

“Their site is very complete, easy to use, and the choice is great.”

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Posted 6 years ago

“Excellent website to shop, loads of options and the free delivery is great.”

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Posted 6 years ago

“Spot on always”

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Posted 6 years ago

“All perfect thanks”

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Posted 6 years ago

“Always happy that expected deliveries are more often than not sooner rather than later :-) Well packed so chances of getting damaged are minimal and delivery people mostly polite and friendly.”

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Posted 6 years ago

“Quick delivery and quality items!”

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Posted 6 years ago

“Being tied to my home as a Carer for elderly and disabled folk, I have found Amazon a life saver for me personally. Orders are sent out very quickly and returning goods is easy and problem free. I would not be able ro cope without my being able to order may heavy household items, which they cheerfully deliver to my door, by the sweetest dlivery drivers! Mostly foreign guys....... but hey-ho, always well mannered and with broad smiles! Glad to be employed and have work in our Country. Thank you.”

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Posted 6 years ago

“Bitter prices to have first than other websites”

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Posted 6 years ago

“Very professional,I always had receive my order on time and when i had a problem, there is always someone to help you and resolve your problem!!”

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Posted 6 years ago

“Prime is awesome (free fast delivery). 99% of all purchases are perfect, free returns if there is an issue. Never had an issue return a product. Service and online chat is great! Very happy customer and most of the time can not be beaten on price.”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Excellent in both customer care and shipping, never had any problems. Recommended!!”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,428 reviews