Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,441 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 17th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and price as always”

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Posted 6 years ago

“Quick delivery as usual”

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Posted 6 years ago

“Good good good”

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Posted 6 years ago

“Quick delivery and great customer service”

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Posted 6 years ago

“Highly recommended. Very quick delivery. Quality product.”

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Posted 6 years ago

“i love the fact no matter what the time i can order whatever i want and it arrives on time by happy cheerful people”

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Posted 6 years ago

“Great range of products at good prices.”

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Posted 6 years ago

“Amazing deliveries.”

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Posted 6 years ago

“dealt with my questions very good when I have to contact them regading info on my products I wished to purchase thanks”

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Posted 6 years ago

“Very good service, excellent communication between buyer and sellers. Would use and recommend to my friends.”

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Posted 6 years ago

“cant fault amazon allways had great service paying with paypal makes it very easy keep up the good work”

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Posted 6 years ago

“Excellent service brilliant if you want to return no quibble refunds :-)”

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Posted 6 years ago

“never been disappointed with ordering anything from or through amazon uk”

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Posted 6 years ago

“Their site is very complete, easy to use, and the choice is great.”

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Posted 6 years ago

“Excellent website to shop, loads of options and the free delivery is great.”

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Posted 6 years ago

“Spot on always”

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Posted 6 years ago

“All perfect thanks”

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Posted 6 years ago

“Always happy that expected deliveries are more often than not sooner rather than later :-) Well packed so chances of getting damaged are minimal and delivery people mostly polite and friendly.”

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Posted 6 years ago

“Quick delivery and quality items!”

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Posted 6 years ago

“Being tied to my home as a Carer for elderly and disabled folk, I have found Amazon a life saver for me personally. Orders are sent out very quickly and returning goods is easy and problem free. I would not be able ro cope without my being able to order may heavy household items, which they cheerfully deliver to my door, by the sweetest dlivery drivers! Mostly foreign guys....... but hey-ho, always well mannered and with broad smiles! Glad to be employed and have work in our Country. Thank you.”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,441 reviews