Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,441 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 17th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Swift and easy purchases delivered well before forecast date.”

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Posted 6 years ago

“I have just ordered two dash cams they came on time, the package was good and worked in the car perfectly. Will use again.”

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Posted 6 years ago

“Fantastic customer services. Ok they make mistakes but a super quick and efficient with rectifying them .prime service exceptional”

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Posted 6 years ago

“Amazon were so fast over Christmas when I was ordering things to send to Italy in time”

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Posted 6 years ago

“Easy to navigate website, competitive prices and fast delivery.”

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Posted 6 years ago

“Amazon is ok-delivery and choice of products. Sometimes other sellers sell fake products-this is a minus”

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Posted 6 years ago

“Great to shop online with Amazon, easy to access and all products are delivered on time.”

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Posted 6 years ago

“Quick and easy to use and a great choice of products to choose from”

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Posted 6 years ago

“Awesome selection and quick delivery”

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Posted 6 years ago

“Have nothing but high praise for Amazon. Fast delivery on products. Great customer service whenever I've used it. Money refunded without problems. Even problems with Kindle have been rectified quickly(usually a new device sent out). My go to company for EVERYTHING”

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Posted 6 years ago

“Amazing company, even when theres a problem from an order with the 3rd party they help in everyway, delivery service is the best, amazon prime is a huge benefit, amason alexa is 10x better than google, amazon is a 5 star service in every way.”

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Posted 6 years ago

“I bought some washing up brushes. They are just right.”

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Posted 6 years ago

“amazing and fast delivery”

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Posted 6 years ago

“Great service all the time !”

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Posted 6 years ago

“Good quality and quick delivery”

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Posted 6 years ago

“I ordered a new duvet which got lost in the post. Amazon sent a new one out by express courier with no argument. Excellent service as always.”

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Posted 6 years ago

“Great experience, quick delivery.”

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Posted 6 years ago

“Recently ordered a Bananarama reissue of one of their albums. Arrived on day of release. Great service as usual. Can’t really fault Amazon!”

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Posted 6 years ago

“Great speedy service and choice of items. Always look on amazon first for price cimprison. Highly recommend! !”

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Posted 6 years ago

“Ok. Very good”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,441 reviews