Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon is ok-delivery and choice of products. Sometimes other sellers sell fake products-this is a minus”

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Posted 6 years ago

“Great to shop online with Amazon, easy to access and all products are delivered on time.”

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Posted 6 years ago

“Quick and easy to use and a great choice of products to choose from”

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Posted 6 years ago

“Awesome selection and quick delivery”

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Posted 6 years ago

“Have nothing but high praise for Amazon. Fast delivery on products. Great customer service whenever I've used it. Money refunded without problems. Even problems with Kindle have been rectified quickly(usually a new device sent out). My go to company for EVERYTHING”

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Posted 6 years ago

“Amazing company, even when theres a problem from an order with the 3rd party they help in everyway, delivery service is the best, amazon prime is a huge benefit, amason alexa is 10x better than google, amazon is a 5 star service in every way.”

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Posted 6 years ago

“I bought some washing up brushes. They are just right.”

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Posted 6 years ago

“amazing and fast delivery”

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Posted 6 years ago

“Great service all the time !”

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Posted 6 years ago

“Good quality and quick delivery”

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Posted 6 years ago

“I ordered a new duvet which got lost in the post. Amazon sent a new one out by express courier with no argument. Excellent service as always.”

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Posted 6 years ago

“Great experience, quick delivery.”

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Posted 6 years ago

“Recently ordered a Bananarama reissue of one of their albums. Arrived on day of release. Great service as usual. Can’t really fault Amazon!”

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Posted 6 years ago

“Great speedy service and choice of items. Always look on amazon first for price cimprison. Highly recommend! !”

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Posted 6 years ago

“Ok. Very good”

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Posted 6 years ago

“Ordered quite a lot from this company. Pricing good delivery excellent. Would buy again and again”

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Posted 6 years ago

“supply excellent products at very good prices, delivered sometimes quicker than expected”

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Posted 6 years ago

“Je suis fille de Amazon.. je commande toujours ici....on trouve tout jamais de problèmes.. Bonne réception des articles rapidement...et remboursement si cela ne va pas.... Je recommande à 1000 pour cents”

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Posted 6 years ago

“every time I get some thing with iam very happy keep up the good work”

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Posted 6 years ago

“Great customer service and always find a great deal often cheaper then the high street with same or next day delivery.”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,428 reviews