Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent in both customer care and shipping, never had any problems. Recommended!!”

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Posted 7 years ago

“Quick prompt service,first class”

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Posted 6 years ago

“vERY GOOD SERVICE HASSLE FREE . Great delivery .”

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Posted 7 years ago

“Quick delivery, easy to use site with lots of choice and good prices.”

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Posted 7 years ago

“Excellent service, thank you.....”

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Posted 6 years ago

“they are very fair and helps in every way”

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Posted 7 years ago

“There is no catch with them and always on time and i do trust them”

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Posted 7 years ago

“Product,lightweight,just what i wanted,workd extremely well on all fabrics. Delivery was very fast and item well packed.”

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Posted 7 years ago

“I love Amazon for it's safety online and they are so helpful if there is ever a problem. Their speed in dealing with a query is priceless. The same goes for Marks and Spencer's online. These are my top two online companies.”

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Posted 7 years ago

“Made me feel good”

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Posted 7 years ago

“Receiving the right stuff I ordered very happy customer please get ordering”

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Posted 7 years ago

“They make things so easy to order the items and are shipped in a timely order. Any issues that i have they always find ways to resolve the issues.”

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Posted 7 years ago

“Without having to leave my office, Amazon comes to the rescue.”

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Posted 7 years ago

“courtious,credible,prompt,variety,professional”

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Posted 7 years ago

“Amazon books are value for money well packaged and quickly delivered.”

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Posted 7 years ago

“I am impressed of when ordering with Amazon I always find the items I need are value for money And the quick service is first class”

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Posted 7 years ago

“I have been using Amerzon for a long time I'm in the prime club .which gives to quality in not just shopping but TV as well the fire stick is brilliant plus the delivery times are spot on what ever the weather join up & enjoy with me”

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Posted 7 years ago

“The amazon eco from amazon is grait to use for music and answers to questions it is grait recomend. Anthony Sworder.”

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Posted 7 years ago

“I have recently ordered a lot of items, everything is worth the money. It's well packaged and I have only had a couple of items I question. On the whole very impressed.”

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Posted 7 years ago

“Speedy delivery, excellent pre purchase service. Mirror unit given excellent protection.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,428 reviews