Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AMAZON ALWAYS GIVE FANTASTIC SERVICE , FAST DELIVERY AND NO HASSLE RETURNS .. THANK YOU :)”

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Posted 6 years ago

“this team is first class never let you down parcels arrive on time never had a problem a professional team though out”

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Posted 6 years ago

“Infallible. Excellent service. Amazon locker is so brilliant when you are working and can't stay in for a delivery. Prime is great and Great value for money.”

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Posted 6 years ago

“Because they were a fantastic price..and delivered fast”

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Posted 7 years ago

“Always excellent service and quality cards for all occasions .”

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Posted 7 years ago

“My orders arrive promptly with friendly service and I can always find just what I need.”

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Posted 6 years ago

“A great service, never done as much shopping on line. If you have to return an item there are no questions asked. Brilliant service. Thanks.”

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Posted 6 years ago

“Because I am disabled I use Amazon all the time. I am always pleased with my purchases.”

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Posted 6 years ago

“I use Amazon UK frequently as the service is first class keeps timetable for delivery accurate also returns are dealt with promptly with no fuss. Any questions required are again dealt with in a professional way to make sure customer satisfied with the outcome. I would strongly recommend Amazon UK for a really excellent shopping experience.”

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Posted 6 years ago

“Always good service very quick to sort any problems.”

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Posted 6 years ago

“I have always found Amazon amazing for choice and delivery”

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Posted 6 years ago

“Really can't fault AmazonUK. The ease or ordering couldn't be improved as I hate walking around town shopping and nearly always not able to find what |I want so this method of shopping online suits me down to the ground! In the warmth and comfort of one's own home...what could be better? Their delivery service is excellent and almost always the goods arrive a lot sooner than forecast. The return service is easy to understand and use although I have to say I have had to return things infrequently. The quality of goods I have bought is good and always undamaged and as advertised.”

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Posted 6 years ago

“Great selection of all items and often the best price around. I use Amazon prime which is brilliant, particularly if you're unable to get out of the house but have run out of nappies for example! Also use it as my reference point for any reviews of products I am looking to buy.”

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Posted 6 years ago

“Goods ordered and items arrived on time well wrapped, very satisfied with the service from Amazon”

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Posted 6 years ago

“Always easy and simple. Good prices.”

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Posted 6 years ago

“If your a member of prime then you’ll receive great perks. Great customer service always and complains are dealt with speedily and accordingly. Parcels are always delivered on time and with suitable protective packaging.”

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Posted 6 years ago

“I love Amazon - Prime is amazing - next day delivery - great choice of items - no hassle returns Good communication.”

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Posted 6 years ago

“Everything I have ordered has been delivered promptly, is always exactly what I ordered, is well packaged and I have never received anything damaged or broken. The system is fast and efficient and I will continue to use them.”

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Posted 6 years ago

“It's always worth checking Amazon when you need anything at all. Great range of products stocked with excellent delivery options 👍”

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Posted 6 years ago

“Always Excellent service...”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,428 reviews