Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,449 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 14th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If your a member of prime then you’ll receive great perks. Great customer service always and complains are dealt with speedily and accordingly. Parcels are always delivered on time and with suitable protective packaging.”

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Posted 7 years ago

“I love Amazon - Prime is amazing - next day delivery - great choice of items - no hassle returns Good communication.”

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Posted 7 years ago

“Everything I have ordered has been delivered promptly, is always exactly what I ordered, is well packaged and I have never received anything damaged or broken. The system is fast and efficient and I will continue to use them.”

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Posted 7 years ago

“It's always worth checking Amazon when you need anything at all. Great range of products stocked with excellent delivery options 👍”

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Posted 7 years ago

“Always Excellent service...”

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Posted 7 years ago

“Great range of products, easy to use and fast checkout options”

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Posted 7 years ago

“Very simple to use, efficient delivery and a great range of products.”

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Posted 7 years ago

“Amazon is one of the few companies with an extremely good customer focus and service. They are always there after sales if a problem should arise. Enourmous assortment of every kind of goods you ever will need at a fair price and prompt shipping of your order. This is my number one favourite online store since many years ago. Thank you Amazon!”

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Posted 7 years ago

“Fast reliable and easy to order!”

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Posted 7 years ago

“Easy to access, easy to buy, delivery on time. Excellent!”

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Posted 7 years ago

“Level of service brilliant”

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Posted 7 years ago

“Love love love Amazon, so much offers and deals. Very happy. Laura”

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Posted 7 years ago

“Love Amazon ... Prime is amazing.”

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Posted 7 years ago

“Great when your parcel isn't left where anyone can walk away with them”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Always helpful with a problem. Reliable service. I've been using them for years. Useful that they deliver by Royal Mail as we always know when the postie is due to call.”

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Posted 7 years ago

“Great service, allowed me to get items for christmas at great prices, quick and discrete as I needed to hide them from recipient of gift.”

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Posted 7 years ago

“great shopping fast delivery and problems sorted out excellent”

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Posted 7 years ago

“Love Amazon, always got what I need and for a good price. Never had a problem!”

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Posted 7 years ago

“Great great service and prices are unbeatable! Thankyou”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,449 reviews