Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great range of products, easy to use and fast checkout options”

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Posted 6 years ago

“Very simple to use, efficient delivery and a great range of products.”

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Posted 6 years ago

“Amazon is one of the few companies with an extremely good customer focus and service. They are always there after sales if a problem should arise. Enourmous assortment of every kind of goods you ever will need at a fair price and prompt shipping of your order. This is my number one favourite online store since many years ago. Thank you Amazon!”

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Posted 6 years ago

“Fast reliable and easy to order!”

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Posted 6 years ago

“Easy to access, easy to buy, delivery on time. Excellent!”

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Posted 6 years ago

“Level of service brilliant”

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Posted 6 years ago

“Love love love Amazon, so much offers and deals. Very happy. Laura”

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Posted 6 years ago

“Love Amazon ... Prime is amazing.”

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Posted 6 years ago

“Great when your parcel isn't left where anyone can walk away with them”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Always helpful with a problem. Reliable service. I've been using them for years. Useful that they deliver by Royal Mail as we always know when the postie is due to call.”

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Posted 6 years ago

“Great service, allowed me to get items for christmas at great prices, quick and discrete as I needed to hide them from recipient of gift.”

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Posted 6 years ago

“great shopping fast delivery and problems sorted out excellent”

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Posted 6 years ago

“Love Amazon, always got what I need and for a good price. Never had a problem!”

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Posted 6 years ago

“Great great service and prices are unbeatable! Thankyou”

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Posted 6 years ago

“Always deliver, did most of my xmas shopping on this site. Didn’t get any problems”

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Posted 6 years ago

“Easy processing, Fast delivery and great customer service!”

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Posted 6 years ago

“fast delivery an best quality as well.”

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Posted 6 years ago

“Very pleased with my prime package lovely service.”

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Posted 6 years ago

“The returns and refund process was so painless I will always come back to amazon with confidence.”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,428 reviews