Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon always buying things off here. Prime free delivery & you get fire tv buy the box/stick & other stuff.”

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Posted 6 years ago

“Received all my orders on time. Happy with the products and service”

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Posted 6 years ago

“Always deliver on time. make returns easy and rarely a problem with an order.”

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Posted 6 years ago

“Anything you want or need go to Amazon. If you can’t find it then it doesn’t exist!”

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Posted 6 years ago

“Fantastic company. Items are delivered quickly and properly packaged. Often send items to U.K. and France. There are rarely any problems, but when there are, they rectify with no hassle. Would fully recommend them.”

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Posted 6 years ago

“I brought my nephew so novelty socks from Amazon for Christmas and I ordered them on a Sunday they arrived on the Monday way before the estimated delivery time. I don't know how you do it!! But I am very impressed. Thanks”

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Posted 6 years ago

“Great prices on a huge range of goods”

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Posted 7 years ago

“all its ok”

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Posted 7 years ago

“Product as described. Delivered when they said it would be. Tracking facility. Email updates on delivery date/time. Confirmation of delivery email. First class service.”

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Posted 7 years ago

“Very good products, arrived on time, very happy.”

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Posted 7 years ago

“Quick, slick, easy to use, plain English, no fuss, speedy delivery.”

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Posted 7 years ago

“Great prices and plenty of things can be brought here customer services are also very helpful.”

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Posted 7 years ago

“Bought a Phoenix canariensis plant though Amazon delivery very fast and the plant is 100% I have just bought another Thank you.”

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Posted 7 years ago

“great prices no quibble return policy big choice I would recommend them highly”

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Posted 7 years ago

“Fast and easy checkout, recommending me prime alternatives”

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Posted 7 years ago

“Amazon is one of my favourite places to purchase, it is easy to use and you can always find what you need”

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Posted 7 years ago

“Fast delivery.”

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Posted 7 years ago

“Amazon has a large range of items for the huge category they have on the website”

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Posted 7 years ago

“Very happy. Over the last 8 years Amazon has continued to impress me with their customer service and swift delivery times.”

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Posted 7 years ago

“Very reliable. Efficient and delivers on time. Takes away the hassle of shopping outdoors. Lots of promotions.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,428 reviews