Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love Amazon never had a problem with purchasing any items or with Amazon prime. Thank you!!!”

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Posted 6 years ago

“Great range of products and quick delivery. I mainly buy board games and this is one of the best places to buy them.”

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Posted 6 years ago

“Brilliant 10 out of 10”

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Posted 6 years ago

“I HAVE BEEN A MEMBER OF AMAZON FOR MORE THAN FIVE YEARS AND I HAVE BEEN ORDERING FROM THEM FOR MYSELF AND FAMILY OF 8 ALSO. I HAVE NEVER HAD ANY PROBLEMS WITH THEM BUT IF I HAVE A QUERY I RING UP AND GET THROUGH TO THEM STRAIGHT AWAY. THEY ARE ALWAYS POLITE AND HELPFUL AND ALWAYS RESOLVE THE PROBLEM STRAIGHT AWAY. THEY ALWAYS MESSAGE ME WITH DISCOUNT ON THE THE THINGS I HAVE PREVIOUS ORDERED.. THE ONLY THING I SUGGEST IS THAT THEY GIVE A DISCOUNT OR FREE DELIVERY FOR VALUED CUSTOMERS WHO ORDER 12 TIMES A YEAR . I SURGEST YOU SELL YOUR CORNERSTONE ITEMS ON AMAZON NOT EBAY AS EBAY IS TERRIBLE THANKYOU”

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Posted 6 years ago

“Consistently great service”

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Posted 6 years ago

“Exceptional customer service Every purchase can be made with confidence. I highly recommend prime to everybody, great value for money”

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Posted 6 years ago

“Easy to order quick delivery good quality products fair prices”

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Posted 6 years ago

“Everytime I order its simple and efficient. Delivery always comes with in the estimated time. Packaged well and never damaged.”

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Posted 6 years ago

“I just ordered a brexit condom, appaulled by the slow delivery. Had to wait a whole 3 days to recieve the product. i couldn't bear not shagging shiela (my gf) in that time. discusted.”

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Posted 6 years ago

“very happy with service”

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Posted 6 years ago

“It has one of the best customer services out there. The few times I've had order problems, there's always been someone there to talk to directly and resolve, unlike many current online shops that rely purely on ticketing systems or email forms to correspond with customers (with mixed results, depending on the shop).”

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Posted 6 years ago

“Speedy replied. Quality of the kids shoes is good. Affordable price.”

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Posted 7 years ago

“Amazon stock a huge range of goods at competitive prices. The customer service is excellent on the rare occasions that there are problems. We are Amazon Prime customers, which means that delivery is included, as are the Amazon TV programmes.”

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Posted 6 years ago

“I ordered a book Friday evening and received it Sunday morning without having to pay for weekend or next day delivery.”

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Posted 6 years ago

“I’ve bought some wonderful presents from Amazon this Black Friday and will be returning throughout the year for more. Always good products on offer and deals everyday, you just have to keep your eyes on the App or website.”

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Posted 6 years ago

“Good products good prices always find what im looking for”

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Posted 6 years ago

“The item came damaged, we wrote to them and they sent a person to collect it from my address. The next day the item came. Thank you very much for sorting this out so fast.”

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Posted 6 years ago

“Always a great and fast service!”

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Posted 6 years ago

“Love amazon, have used the site for years with little problems. When problems do arise they are quick to rectify any issues.”

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Posted 6 years ago

“Have been using amazon from many years and have been happy with the different services Amazon provide. Amazon provides a huge platform for buying and selling goods. Amazon Prime is very helpful for next and even same day deliveries. I have also tried the Amazon flex parcel delivery service which is great for delivering parcels in case you want to earn little extra for part time or in your free time. Bless you all :)”

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Posted 6 years ago

Amazon UK is rated 4.7 based on 13,428 reviews