Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery service is excellent and orders often being delivered early.”

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Posted 6 years ago

“Yous them all the time, good for the £. And got loades of stuff.”

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Posted 6 years ago

“Price and product information”

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Posted 7 years ago

“Easy to find the products i am looking for, with many comparisons, and a quick and informative delivery service!”

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Posted 6 years ago

“Amazon has made my life so much easier, i suffer with anxiety, so christmas shoppibg can be a huge struggle, but with Amazon i can find everything i want and need at the touch of a button, with reviews and comparisons so i can make an informed decision!”

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Posted 6 years ago

“They had the bag i was looking for at the right price.”

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Posted 7 years ago

“I have plenty of time to edit my order so I'm sure before I press the Buy now spot.”

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Posted 7 years ago

“Very good prices and great products”

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Posted 7 years ago

“Dit is mijn verhaal, de beoordeling heb ik al eerder ingevuld.”

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Posted 6 years ago

“I spoke to someone from customer service today, unfortunately I didn’t get her name but she what a lovely person. She was polite, kind and helpful. I wish I had taken her name as I would like her to know how much I appreciate her help.”

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Posted 7 years ago

“Goods came quick and not damaged”

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Posted 7 years ago

“Proper Traditional South African Biltong, excellent product, takes me back to Africa. Brilliant Price. and brilliant quality, with brilliant service.”

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Posted 7 years ago

“You can just about get anything you need from this company.ease and speed of the site”

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Posted 7 years ago

“Always prompt”

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Posted 7 years ago

“Good customer service, quick delivery, Prime Video, what's not to like”

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Posted 7 years ago

“always arrives on time”

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Posted 7 years ago

“large variety of good s and free shipping to Ireland”

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Posted 7 years ago

“never failed with Amazon, always deliver near enough on time always well packed. easy to order.”

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Posted 7 years ago

“Fantastic delivery was on time”

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Posted 7 years ago

“Wasn’t happy with Pitney bowes prices on a genuine ink cartridge for works franking machine, tried amazon and found one identical new and genuine at a fraction of the cost, free, quick delivery.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,428 reviews