Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was excellent buying experience. I've recently bought golf kit, printer and experience is awesome”

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Posted 7 years ago

“ordered dvd that i cant get in Australia. quick postage thank you”

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Posted 7 years ago

“Very reliable with excellent delivery and customer service.”

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Posted 7 years ago

“Excellent service and very helpful and obliging when encountering a supplier problem”

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Posted 7 years ago

“Ordered an exercise bike from Amazon which we late being delivered however Amazon replied quickly with the reason and the matter was resolved.”

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Posted 7 years ago

“very good service.postage littlie bit expensive to malta”

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Posted 7 years ago

“when i buy from amazon delivery come fast and items quality is good”

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Posted 7 years ago

“My order was Whisky: The Definitive World Guide to Scotch, Bourbon and Whiskey, delivery was just on time.”

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Posted 7 years ago

“Excellent delivery service and top quality product”

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Posted 7 years ago

“I ordered gifts for my daughter from South Africa to be delivered in the UK and delivery was prompt and quick and sufficient. All products seemed to be in a good condition to the eye. Have not used them though because birthday is only in 2 days and then only can she open her gift and use it.”

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Posted 7 years ago

“Recieving help when products get lost and be compensated.”

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Posted 7 years ago

“Found the best price for my Vans Hi-tops on Amazon. Very quick response and delivery. :)”

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Posted 7 years ago

“I really love Amazon.co.uk for the reason that in the EU area they have one of the best number of products, fast shipment and awesome service. That makes it really easy to be a customer.”

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Posted 7 years ago

“The best. Amazing.”

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Posted 7 years ago

“free delivery”

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Posted 7 years ago

“If I’m never able to find something I want in a shop, I can go straight on to Amazon and they have everything I need and I mean EVERYTHING, so I’m always able to find what I want and what I need quickly, easily and at a fantastic price.”

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Posted 7 years ago

“Amazon never fails to deliver, the company provides an excellent website, very competitive prices, customer and third party company review indicators are a massive benefit. Amazon is always my first choice when buying anything nowadays.”

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Posted 7 years ago

“great prices,and service.”

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Posted 7 years ago

“Very quick deliveries, love the second day delivery at a good price £7.99.”

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Posted 7 years ago

“Quick delivery”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,428 reviews