Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,441 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 17th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The e books I ordered all arrived at time of order. Other items arrived the next day through amazon prime and I am very satisfied and I use Amazon now for greetings cards and it’s its range is great”

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Posted 7 years ago

“The customer service is second to none. Faulty goods are treated with extreme urgency and returns are so easy and free. Amazon is the place to shop online. This review is mainly for items sold or fullfilled by Amazon. They make every effort to describe the item in order to give a clear picture of what you are purchasing.”

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Posted 7 years ago

“They always have quality items and you can find whatever you want. Always a bargain there and delivery is always quick. Recommend to everyone”

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Posted 7 years ago

“All my purchases have been excellent”

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Posted 7 years ago

“I started purchasing Marriners Yarns from Amazon early 2016. I chose the wool which was instock most of the time and it was delivered to me in the Channel Islands within a few days. I think Amazon Uk is a fantastic way to shop.”

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Posted 7 years ago

“It was excellent buying experience. I've recently bought golf kit, printer and experience is awesome”

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Posted 7 years ago

“ordered dvd that i cant get in Australia. quick postage thank you”

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Posted 7 years ago

“Very reliable with excellent delivery and customer service.”

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Posted 7 years ago

“Excellent service and very helpful and obliging when encountering a supplier problem”

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Posted 7 years ago

“Ordered an exercise bike from Amazon which we late being delivered however Amazon replied quickly with the reason and the matter was resolved.”

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Posted 7 years ago

“very good service.postage littlie bit expensive to malta”

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Posted 7 years ago

“when i buy from amazon delivery come fast and items quality is good”

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Posted 7 years ago

“My order was Whisky: The Definitive World Guide to Scotch, Bourbon and Whiskey, delivery was just on time.”

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Posted 7 years ago

“Excellent delivery service and top quality product”

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Posted 7 years ago

“I ordered gifts for my daughter from South Africa to be delivered in the UK and delivery was prompt and quick and sufficient. All products seemed to be in a good condition to the eye. Have not used them though because birthday is only in 2 days and then only can she open her gift and use it.”

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Posted 7 years ago

“Recieving help when products get lost and be compensated.”

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Posted 7 years ago

“Found the best price for my Vans Hi-tops on Amazon. Very quick response and delivery. :)”

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Posted 7 years ago

“I really love Amazon.co.uk for the reason that in the EU area they have one of the best number of products, fast shipment and awesome service. That makes it really easy to be a customer.”

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Posted 7 years ago

“The best. Amazing.”

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Posted 7 years ago

“free delivery”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,441 reviews