Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic quality lots of choice. Well recommend.”

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Posted 7 years ago

“Always have the products I'm looking for at reasonable prices delivered to my home thanks Amazon team”

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Posted 7 years ago

“Great prices on most items although you do sometimes have to search for the best deals. Like the ability to add items to basket then get notified when prices go up/down. After purchase customer service good.”

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Posted 7 years ago

“Love Amazon prime. Delivery time excellent I can order and receive days before I can nip into the town centre to buy. Quality is assured and prices competitive. Amazon UK always my first place to look for myself and family/friends. Thank you Amazon UK.”

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Posted 7 years ago

“Excellent!!Excellent Excellent!!!!”

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Posted 7 years ago

“Bought from this site on numerous occasions and never been let down. Even received my last parcel early after picking standard delivery.”

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Posted 7 years ago

“Prompt delivery, no fuss.”

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Posted 7 years ago

“Good prices, fast delivery”

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Posted 7 years ago

“Bought a ticwatch but my wife was'nt happy as i was not compatable with the weight watchers app so requested a refund. Amazon.co.uk collected next day free of charge.”

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Posted 7 years ago

“Delivery costs to France are always very good. Delivery is always within 5 working days of placing the order. I use Amazon UK quite a lot - on the odd occasion that things have not been right for whatever reason the follow up service and resolution has been excellent.”

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Posted 7 years ago

“Product as described. Packaging sufficient. Delivery as promised.”

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Posted 7 years ago

“Amazon.co.uk, selling the perfect quality items at such affordable prices and receiving free prime delivery. I have purchased cctv cameras and clothing from amazon.co.uk and always received the best items with such reliable quality and fast delivery. For guarantees of online shopping with great value for money I would recommend Amazon as the number one online retailer.”

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Posted 7 years ago

“In the last time I bought healthy supplements from Amazon and I was impressed in the quick way of getting them.Is a very serious company , They have all you need and is a pleasure to work with them.Thank you!”

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Posted 7 years ago

“Always happy with them.”

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Posted 7 years ago

“I Had Made A Purchase Of A New Kettle, In The Month Followed A Fault Developed To The Lid Mechanism. Contacted Amazon About The Fault.Amazon Took On The Return Of The Faulty Kettle And Also Organized A New Replacement Which Arrived Quickly.So Thanks Amazon For The Smooooooth Switchover Replacement,AAA++++++++++++++++++++++”

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Posted 7 years ago

“The e books I ordered all arrived at time of order. Other items arrived the next day through amazon prime and I am very satisfied and I use Amazon now for greetings cards and it’s its range is great”

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Posted 7 years ago

“The customer service is second to none. Faulty goods are treated with extreme urgency and returns are so easy and free. Amazon is the place to shop online. This review is mainly for items sold or fullfilled by Amazon. They make every effort to describe the item in order to give a clear picture of what you are purchasing.”

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Posted 7 years ago

“They always have quality items and you can find whatever you want. Always a bargain there and delivery is always quick. Recommend to everyone”

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Posted 7 years ago

“All my purchases have been excellent”

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Posted 7 years ago

“I started purchasing Marriners Yarns from Amazon early 2016. I chose the wool which was instock most of the time and it was delivered to me in the Channel Islands within a few days. I think Amazon Uk is a fantastic way to shop.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,428 reviews