Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,441 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 17th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always quick, tracking means I can go out and still be home in time”

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Posted 8 years ago

“Great service.”

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Posted 7 years ago

“i ordered some earphones and it was exactly how they said it was.I had it for 1 and a half years then it broke, but thats along time. I would buy from here again.”

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Posted 7 years ago

“great service, easy communication”

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Posted 7 years ago

“Toujours au top”

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Posted 7 years ago

“I recently purchased the new Amazon Eco Alexa. What an investment, simple system instant music on command and answers to most questions amazing fun companionship i never thought i would join the techno age lol. You must get one great fun.”

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Posted 7 years ago

“Very happy”

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Posted 7 years ago

“Easy to go through”

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Posted 7 years ago

“Have purchased from Amazon many times and always received prompt delivery and been pleased with the quality of the goods”

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Posted 7 years ago

“Some fantastic bargains. Great value and having prime provides super fast delivery”

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Posted 7 years ago

“Extremely easy to shop and buy from. I've always been able to trust the descriptions of the products to be accurate.”

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Posted 7 years ago

“Ordered on Tuesday arrived by Friday. Excellent product and excellent service.”

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Posted 7 years ago

“Amazon are excellent for choice and if problems arise which are rare they are very helpful and it gets resolved immediately”

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Posted 7 years ago

“Easy fast purchase and quick delivery.”

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Posted 7 years ago

“THE DELIVERIES HAVE BEEN PROMPT,PACKAGING EXCELLENT AND QUALITY OF GOODS FROM AMAZON IS EXCEPTIONAL. VERY HAPPY WITH THEM AND WILL CONTINUE DOING BUSINESS WITH THEM FOR AS LONG AS POSSIBLE. DAVID GRANT.”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Swift service, good quality products”

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Posted 7 years ago

“Easy to access their website and find whatever you may be interested in purchasing. Amazon Prime is also good option to use for free and quick delivery”

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Posted 7 years ago

“Packaging, communication and service are excellent.”

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Posted 7 years ago

“You can buy anything from there so quick so easy”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,441 reviews