Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their choice of products, reviews and service are excellent. I regularly use them for gifts to relatives in UK and Europe. Unfortunately postal service to South Africa has been very poor and slow due to delivery costs, and SA postal system and customs delay in the last 5 years. So have discontinued orders for here.”

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Posted 7 years ago

“Good value for money. Option of free postage.”

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Posted 7 years ago

“I've been an Amazon prime member for a few years. I can recommend this to anyone who wants to shop on Amazon. Prices are so competitive and the next day delivery service is second to none!”

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Posted 7 years ago

“Excellent service. Fantastic value. Swift delivery’s”

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Posted 7 years ago

“very happy I don't shop any where else now apart from Amazon”

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Posted 7 years ago

“Very happy with my purchase, good quality and quick delivery”

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Posted 7 years ago

“I love Amazon and use it regularly. I can buy virtually anything I need from gifts to house wares and anything in between. Prime is excellent - free delivery, books and films.”

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Posted 7 years ago

“I have always had good service from Amazon u.k, orders arrive in the stated time, I feel I can always rely on Amazon.”

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Posted 7 years ago

“Nice price,good service ,recommended”

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Posted 7 years ago

“The variety of products which they have + the customer support.”

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Posted 7 years ago

“buying there it is always very uncomplicated. even if i got a problem its very easy to come to a satisfiyng end”

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Posted 7 years ago

“Their good”

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Posted 7 years ago

“Speedy delivery. Great returns system, and willing to help with any issues.”

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Posted 7 years ago

“Tell us the name of a shop or website you've purchased from recently.”

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Posted 7 years ago

“SUPER FAST SEVICE”

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Posted 7 years ago

“I love shopping with Amazon. Most of the time I receive my purchase way before the estimated shipping date. The products on this site are vast and reasonably priced. Which is vary good these days when prices are constantly on the rise.”

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Posted 7 years ago

“Love using the lockers to collect goods, very easy for me and saves post from not finding us. Product excellent, good price and easy to source”

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Posted 7 years ago

“Used Amazon loads of times. Usually arrive before the stated day. Great prices on most items. Brilliant choices too.”

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Posted 7 years ago

“Amazon go above and beyond any other online retailer I have used, especially on the odd occasion when something goes wrong. The staff are knowledgeable, friendly and do what they say. Will continue to use, and recommend to anyone who asks.”

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Posted 7 years ago

“They consistently provide a good service. Delivery is very good usually and they have a great returns service. Their website is easy to navigate.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,428 reviews