Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,441 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 17th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love shopping with Amazon. Most of the time I receive my purchase way before the estimated shipping date. The products on this site are vast and reasonably priced. Which is vary good these days when prices are constantly on the rise.”

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Posted 7 years ago

“Love using the lockers to collect goods, very easy for me and saves post from not finding us. Product excellent, good price and easy to source”

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Posted 7 years ago

“Used Amazon loads of times. Usually arrive before the stated day. Great prices on most items. Brilliant choices too.”

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Posted 7 years ago

“Amazon go above and beyond any other online retailer I have used, especially on the odd occasion when something goes wrong. The staff are knowledgeable, friendly and do what they say. Will continue to use, and recommend to anyone who asks.”

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Posted 7 years ago

“They consistently provide a good service. Delivery is very good usually and they have a great returns service. Their website is easy to navigate.”

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Posted 7 years ago

“Just ordered many things it all turn up when they said”

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Posted 7 years ago

“Fast delivery and reasonably cheap”

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Posted 7 years ago

“Always very prompt service , very straightforward ordering process”

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Posted 7 years ago

“The prime service on Amazon is an absolute god send. Always arrives on time and perfect for those last minute things we forgot to buy before a trip away.”

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Posted 7 years ago

“Easy to use, lots of options and quick and easy website”

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Posted 7 years ago

“Products always deliveried on time and at a high quality standards”

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Posted 7 years ago

“This company is amazing. It is so easy and convenient. Love how easy they make it for returns.”

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Posted 7 years ago

“Easy to navigate.”

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Posted 7 years ago

“Always get good prices aswell as gaurnteed to recieve items or money back.”

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Posted 7 years ago

“ordered 3 item on the Friday and they arrived the next day”

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Posted 7 years ago

“I bored lot of stuff very happy”

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Posted 7 years ago

“This huge shop is just amazing and I never had any problems with them. When I had problem they sorted it out very quickly and as apologies they gave me a bonus and extended my prime account for two months. It's a pleasure to cooperate with them.”

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Posted 7 years ago

“Purchased the ittiot video doorbell after my old wired doorbell died. What a good product at an attractive price. Shipping was fast. Installation and set up went smoothly. Not being a smartphone geek, I needed a little help from support, which was answered quickly and accurately.”

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Posted 7 years ago

“they were excellent with price and shipping. always happy with them. Amazon is my go to!”

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Posted 7 years ago

“all good thanks”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,441 reviews