Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They always value customer satisfaction above everything.”

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Posted 7 years ago

“Amazon always has good service and products have good value and come on time”

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Posted 7 years ago

“Easily found item, swift PayPal use at checkout and next day delivery! Ace!”

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Posted 7 years ago

“Great customer service”

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Posted 7 years ago

“I love when it's "Amazon Choice" I always went ahead with the purchases and I was totally satisfied. Thank you Amazon for my stuffs and for making shipping easier and better.”

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Posted 7 years ago

“I have prime and he 2 day shipping on most items is great.”

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Posted 7 years ago

“Always a good option, trustworthy and great service.”

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Posted 7 years ago

“Are efficient”

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Posted 7 years ago

“Ordering online was easy, the delivery was fast and even though I had to return one item it was quite simple and there was a few different pickup points in the area to choose from for me to return the package.”

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Posted 7 years ago

“Quick delivery, good deals”

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Posted 7 years ago

“Their returns are so simple and they have so many options many of which are free and I could collect from a locker. Website is user friendly.”

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Posted 7 years ago

“A truism in my life is, "if you can't get it on Amazon, you don't need it!"”

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Posted 7 years ago

“Best deals and excellent delivery. Even the return policy is very nice.”

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Posted 7 years ago

“As a prime member they always deliver as promised when ordering online”

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Posted 7 years ago

“quick response and incredible customer service”

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Posted 7 years ago

“Great service and quick delivery”

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Posted 7 years ago

“My item was on time and exactly what i wanted. Great service.”

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Posted 7 years ago

“Great fast and efficient service.”

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Posted 7 years ago

“Good service with good delivery and also great choice”

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Posted 7 years ago

“I ordered door bell batteries one day and received them the next day, free delivery. Not only were the batteries Duracell, they were also half the cost. Thank you I will be back”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,428 reviews