Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,441 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 17th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love Amazon prime!! their customer service is great and purchasing things on here is so easy and hassle free!”

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Posted 7 years ago

“Easy to use fast delivery”

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Posted 7 years ago

“Brilliant”

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Posted 7 years ago

“Hi Ordered garden product from you Easy to do and very easy plus Good price Thank you Alf”

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Posted 7 years ago

“Quick and easy with a clean intuitive interface. Best prices and products and you know everything's legit.”

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Posted 7 years ago

“They always value customer satisfaction above everything.”

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Posted 7 years ago

“Amazon always has good service and products have good value and come on time”

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Posted 7 years ago

“Easily found item, swift PayPal use at checkout and next day delivery! Ace!”

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Posted 7 years ago

“Great customer service”

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Posted 7 years ago

“I love when it's "Amazon Choice" I always went ahead with the purchases and I was totally satisfied. Thank you Amazon for my stuffs and for making shipping easier and better.”

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Posted 7 years ago

“I have prime and he 2 day shipping on most items is great.”

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Posted 7 years ago

“Always a good option, trustworthy and great service.”

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Posted 7 years ago

“Are efficient”

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Posted 7 years ago

“Ordering online was easy, the delivery was fast and even though I had to return one item it was quite simple and there was a few different pickup points in the area to choose from for me to return the package.”

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Posted 7 years ago

“Quick delivery, good deals”

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Posted 7 years ago

“Their returns are so simple and they have so many options many of which are free and I could collect from a locker. Website is user friendly.”

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Posted 7 years ago

“A truism in my life is, "if you can't get it on Amazon, you don't need it!"”

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Posted 7 years ago

“Best deals and excellent delivery. Even the return policy is very nice.”

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Posted 7 years ago

“As a prime member they always deliver as promised when ordering online”

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Posted 7 years ago

“quick response and incredible customer service”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,441 reviews