Amazon UK Reviews

4.7 Rating 13,441 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 17th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and quick delivery”

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Posted 7 years ago

“My item was on time and exactly what i wanted. Great service.”

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Posted 7 years ago

“Great fast and efficient service.”

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Posted 7 years ago

“Good service with good delivery and also great choice”

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Posted 7 years ago

“I ordered door bell batteries one day and received them the next day, free delivery. Not only were the batteries Duracell, they were also half the cost. Thank you I will be back”

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Posted 7 years ago

“Next day delivery as stated”

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Posted 7 years ago

“Problem, phoned and customer service sorted straight away, couteous happy staff. Thank you”

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Posted 7 years ago

“Fast delivery, Great range of products, Good pricing.”

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Posted 7 years ago

“excellent customer service, next day free delivery, England bunting wanted it before Sundays game”

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Posted 7 years ago

“Shopping with Amazon.co.jp has been a smooth and comfortable way to buy things which I can't find anywhere else. I always count on it for buying birthday gifts, Christmas gifts and souvenirs. Even when I'm not sure what to buy, the catalogs always help me to find something worth buying. Without it, I know shopping would be so much more of a burden.”

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Posted 7 years ago

“Always very happy with Amazon. Fast shipping and great customer service.”

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Posted 7 years ago

“My go to website, easy to deal with”

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Posted 7 years ago

“Products are good”

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Posted 7 years ago

“Amazon is so fast and you can find anything you need. Thanks Amazon”

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Posted 7 years ago

“Amazon delivers my Action Camera within two days of ordering. I had an issue with one part in the box. It was exchanged without a problem and keeping in touch with the staff was fantastic! Highly recommended!”

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Posted 7 years ago

“Excellent range of goods, great service, very good prices.”

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Posted 7 years ago

“Ordered 6 bracelets ( tiger eye, lava stone,white howlite) from Hestya ,via amazon. Bracelets arrived very fast and were beautiful. Very pleased.”

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Posted 7 years ago

“Excellent quick service as always. No hassle if you need to return items.”

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Posted 7 years ago

“The product came the very next day as i ordered and packaging was not broken or damaged as it had been previously from other websites. Amazon is quick and easy to use.”

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Posted 7 years ago

“Fantastic products at good prices. Quick delivery. Good customer service”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,441 reviews