Amazon UK Reviews

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next day delivery as stated”

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Posted 7 years ago

“Problem, phoned and customer service sorted straight away, couteous happy staff. Thank you”

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Posted 7 years ago

“Fast delivery, Great range of products, Good pricing.”

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Posted 7 years ago

“excellent customer service, next day free delivery, England bunting wanted it before Sundays game”

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Posted 7 years ago

“Shopping with Amazon.co.jp has been a smooth and comfortable way to buy things which I can't find anywhere else. I always count on it for buying birthday gifts, Christmas gifts and souvenirs. Even when I'm not sure what to buy, the catalogs always help me to find something worth buying. Without it, I know shopping would be so much more of a burden.”

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Posted 7 years ago

“Always very happy with Amazon. Fast shipping and great customer service.”

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Posted 7 years ago

“My go to website, easy to deal with”

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Posted 7 years ago

“Products are good”

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Posted 7 years ago

“Amazon is so fast and you can find anything you need. Thanks Amazon”

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Posted 7 years ago

“Amazon delivers my Action Camera within two days of ordering. I had an issue with one part in the box. It was exchanged without a problem and keeping in touch with the staff was fantastic! Highly recommended!”

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Posted 7 years ago

“Excellent range of goods, great service, very good prices.”

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Posted 7 years ago

“Ordered 6 bracelets ( tiger eye, lava stone,white howlite) from Hestya ,via amazon. Bracelets arrived very fast and were beautiful. Very pleased.”

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Posted 7 years ago

“Excellent quick service as always. No hassle if you need to return items.”

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Posted 7 years ago

“The product came the very next day as i ordered and packaging was not broken or damaged as it had been previously from other websites. Amazon is quick and easy to use.”

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Posted 7 years ago

“Fantastic products at good prices. Quick delivery. Good customer service”

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Posted 7 years ago

“Speedy delivery and items direct from Amazon are legit. After sales support is also very good especially for buyers like myself who do not reside in the US.”

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Posted 7 years ago

“Shopped on line all my order came on time great for prices and goods use alot very happy with my experience and goods recommend them”

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Posted 7 years ago

“It just works! Lots of options, good filters to make searching easier.”

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Posted 7 years ago

“I have used Amazon for a few years and I cannot complain there service is always reliable and they deliver when they say they will. I have ordered many things from Amazon and think they deserve to have a good rating.”

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Posted 7 years ago

“I am a amazon prime customer, love the supermarket shopping with same day delivery”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,428 reviews