Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,441 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 17th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy delivery and items direct from Amazon are legit. After sales support is also very good especially for buyers like myself who do not reside in the US.”

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Posted 7 years ago

“Shopped on line all my order came on time great for prices and goods use alot very happy with my experience and goods recommend them”

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Posted 7 years ago

“It just works! Lots of options, good filters to make searching easier.”

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Posted 7 years ago

“I have used Amazon for a few years and I cannot complain there service is always reliable and they deliver when they say they will. I have ordered many things from Amazon and think they deserve to have a good rating.”

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Posted 7 years ago

“I am a amazon prime customer, love the supermarket shopping with same day delivery”

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Posted 7 years ago

“quality of shopping exeperience”

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Posted 7 years ago

“Being a prime m ember has great benefits. I get my purchases the very next day! It's also great using amazon pay too for attitude clothing !”

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Posted 7 years ago

“Great daily deals and timely deliveries with Amazon prime. Easy,fast and efficient returns policy if anything goes wrong.”

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Posted 7 years ago

“Love shopping with Amazon. Great variety. Great prices. Items are described well. Easy to checkout . Great customer service.”

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Posted 7 years ago

“Next day prime delivery means I get great gifts at the very last minute”

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Posted 7 years ago

“It has just about everything. Often postage free. Always arrives on time or ahead. Difficult to fault.”

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Posted 7 years ago

“The products, speed of delivery and customer service is amazing. I shop on amazon and will continue to do so. :)”

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Posted 7 years ago

“Excellent Customer Service!”

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Posted 7 years ago

“Very fast shipping, Kindle like in the description. I am very pleased I recommend”

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Posted 7 years ago

“Excellent service. Their delivery is excellent and great customer service”

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Posted 7 years ago

“I order from Amazon frequently. Most of the orders arrive promptly. I have only ever had to sent back 2 0r 3 things over many years and the returns are always processed quickly and efficiently”

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Posted 7 years ago

“same day delivery item was on point.”

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Posted 7 years ago

“Always a great service. Can normally pick up great deals. I shop here a lot for presents.”

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Posted 7 years ago

“Always got what you want or need...”

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Posted 7 years ago

“I received my package on time and without any issues. Thank you Amazon!”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,441 reviews