Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very very very fast”

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Posted 7 years ago

“Nearly everything I have ordered, has arrived on time and sometimes early. They have been VERY accommodating to any issue that has occured.”

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Posted 7 years ago

“Got what I ordered very fast.”

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Posted 7 years ago

“Very prompt shipping. Good updates on shipping. Easy to use.”

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Posted 7 years ago

“Amazon's warehoused/inspected camera gear is excellent. I've received lens, a camera, and more. Much of the used gear is in great or even like-new condition. Shipping is timely, and I feel comfortable using Amazon for large and small purchases alike.”

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Posted 7 years ago

“AMAZON!!!! What can I say about Amazon eccept it's always there, always reliable always a fast delivery and brilliant savings. I have used Amazon.Co. UK a lot and have never had a problem with anything, I have never had to send anything back, so I just say a big thank you to you Amazon.Co. UK. You keep it up and i'll keep shopping with you.”

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Posted 7 years ago

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Posted 7 years ago

“Found parts for my car i couldnt find anywhere!”

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Posted 7 years ago

“They always make it so quick and easy to order, I have never had an issue with any of my products and the fact that they have a wide range of products is amazing. I've found books that I couldn't find anywhere else and I've ordered items I needed quickly before a holiday and it arrived super fast. Over all just a pleasant company to deal with.”

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Posted 7 years ago

“Ordered a Bosch strimmer one day, arrived following morning. excellent service.”

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Posted 7 years ago

“Very happy with service”

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Posted 7 years ago

“amazon is awesome, especially prime... two day shipping free on everything! Never shopping at the store again”

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Posted 7 years ago

“Ordered my mum an echo dot for her birthday. It was delivered in just two days, and the gift wrap choice which I opted for was beautiful- she loved it! Thank you Amazon for being the trusty deliverer of amazing gift ideas and excellent service.”

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Posted 7 years ago

“They make on line shopping easy and delight I always go to Amazon first before any where else love them”

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Posted 7 years ago

“I have used Amazon for many purchases, over several years. Their service has always been first class, purchases have always arrived on time and as described. I have found that they consistently offer the best prices on the internet.”

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Posted 7 years ago

“fast delivery, good return policies, can find so many thing , great site.”

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Posted 7 years ago

“when i ordered a wax pot from amazon it only took the package 1 week to arrive. Near the usual websites it was a very fast delivery. I am very pleased.”

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Posted 7 years ago

“Amazon prime, fantastic service, has got me out of a lot of scrapes with late birthday presents, thank you Amazon Prime!”

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Posted 7 years ago

“Amazon as always being my go to place when shopping online, very good prices and quality products.”

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Posted 7 years ago

“I purchased today from Amazon, shipping is set for tomorrow. Fast and safe delivery, as always”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,428 reviews