Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,441 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 17th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“fast delivery, good return policies, can find so many thing , great site.”

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Posted 7 years ago

“when i ordered a wax pot from amazon it only took the package 1 week to arrive. Near the usual websites it was a very fast delivery. I am very pleased.”

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Posted 7 years ago

“Amazon prime, fantastic service, has got me out of a lot of scrapes with late birthday presents, thank you Amazon Prime!”

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Posted 7 years ago

“Amazon as always being my go to place when shopping online, very good prices and quality products.”

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Posted 7 years ago

“I purchased today from Amazon, shipping is set for tomorrow. Fast and safe delivery, as always”

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Posted 7 years ago

“The whole process on Amazon is very easy to use.”

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Posted 7 years ago

“Ordered 2 items only one was delivered, contacted amazon and refund for missing items was issued to my account and available to me with in 2hours of contacting Amazon. Very impressed with haste and professionalism of response from Amazon Customer Service Team”

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Posted 7 years ago

“very good service and i will be happy to do business with them again”

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Posted 7 years ago

“timely delivery”

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Posted 7 years ago

“Amazon.co.uk are excellent to deal with. Once you have purchased an item, you receive email confirmation, following on from that, you are keep informed as to when your item will arrive at your home. Everything arrives on time and in most cases, earlier than expected. Their returns policy is very good and efficient also. Thank you for your service.”

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Posted 7 years ago

“Packages always delivered on time and un damaged.”

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Posted 7 years ago

“a lot of product and very good feedback”

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Posted 7 years ago

“Fast free Prime delivery”

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Posted 7 years ago

“You cannot go wrong with Amazon. Great choice of products to choose from and great delivery.”

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Posted 7 years ago

“It's really easy transaction and I'm very satisfied with customer service”

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Posted 7 years ago

“ALWAYS VERY SMOOTH AND PROFESSIONAL WITH EVERYTHING”

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Posted 7 years ago

“Competitive prices, Prime delivery is excellent and returns if necessary are a breeze.”

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Posted 7 years ago

“Purchased Signature S22003 Travel Steam Iron with Non-Stick Soleplate, 0.1 Litre, 800 W - Good price and quick delivery”

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Posted 7 years ago

“Never had a problem with them, refunds are quick, returns are easy, customer service top notch Highly recommend”

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Posted 7 years ago

“Brilliant service!! All things ordered have been as advertised and arrive on the due date, I have never had to return anything. Thank you!”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,441 reviews