Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They always deliver and on a day that suits you.”

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Posted 7 years ago

“Evergreen 4 in 1 delivered the next day for cheaper than anywhere else...”

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Posted 7 years ago

“great service”

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Posted 7 years ago

“They deliver stuff to me”

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Posted 7 years ago

“amazing service”

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Posted 7 years ago

“Easy to you, accurate and swift delivery. Solved an emergency”

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Posted 7 years ago

“No fuss service, choose your item, order, pay, usually a quick dispatch.”

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Posted 7 years ago

“Fast convenient and great value”

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Posted 7 years ago

“This is a company that will work with you and will make the situation right if anything were to go wrong. I've had issues before with sellers and lost packages. Guess what?! Amazon fixed the situation beyond what I wanted/needed.”

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Posted 7 years ago

“There was a problem with the product, no quibbling over the issue, replacement product sorted within 10 min of contacting aftersales.”

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Posted 7 years ago

“Prompt service”

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Posted 7 years ago

“Spoke to some one straight away and refunded my p&p fees there and then . Tried getting hold of Dpd and they couldn't ... At least they tried!”

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Posted 7 years ago

“It is a company I trust threefold. I trust them to supply goods at reasonable rates I trust I will get the items in good order. I trust them to sort it out if there is any type of problem.”

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Posted 7 years ago

“They delivered fast. You're query will be attended as soon as. Most of the things, I have bought in Amazon are in very good quality and condition.”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“I shop quite a lot with both of these companies. They are both very helpful if needing to return goods, no quibble at all and they are both reasonably priced. Packaging and delivery brilliant. Always on time, if not earlier.”

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Posted 7 years ago

“Packages are always delivered quickly!! If you have a problem Customer service is great to work with!!”

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Posted 7 years ago

“Always fast delivery”

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Posted 7 years ago

“next day delivery on goods. good people selling on the site. Returns usually accepted.”

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Posted 7 years ago

“They always have the best prices and unbeatable shipping.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,428 reviews