Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They had exactly what I wanted cheaper than all other sites I looked at and it was delivered within 2 Days .Absolutley Brilliant thanks Amazon”

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Posted 7 years ago

“Amazon always has excellent customer service.”

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Posted 7 years ago

“QUICK DELIVER GOOD PRICES AND GOOD CHOICE LOTS TO CHOOSE FROM TOP COMPANYS AND MAKERS”

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Posted 7 years ago

“QUICK DELIVER GOOD PRICES AND GOOD CHOICE LOTS TO CHOOSE FROM TOP COMPANYS AND MAKERS”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“A great number of choices and products, very good prices!”

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Posted 7 years ago

“Very reliable home shopping.Prime is excellent value Well done”

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Posted 7 years ago

“Had a slight mix up with cancelling an item but customer service was very helpful and I got all my items in time”

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Posted 7 years ago

“Very fast delivery and the scooter is amazing!”

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Posted 7 years ago

“quick and easy purchase :)”

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Posted 7 years ago

“Found product a,most 50% cheaper”

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Posted 7 years ago

“Easy to use website, and they offer the same items from other, so you can choose which is best for you and your budget.”

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Posted 7 years ago

“Excellent range of products and very good delivery service, godsend when you live remotely!”

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Posted 7 years ago

“fast delivery great products”

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Posted 7 years ago

“Everything you could ever need or want at the click of a button. Easy to access and shop for everyday needs with inspiration for future purchases.”

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Posted 7 years ago

“The toy I ordered for my granddaughter's third birthday arrived quickly and was ideal for her. She really loves the doll! It was actually bigger than I expected:-)”

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Posted 7 years ago

“supetfast delivery as normal, many thanks.”

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Posted 7 years ago

“great products”

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Posted 7 years ago

“I have found it much easer to shop with them than having to go round all my local shops looking for what I need ,but with them I can get all I want in one place with out having to leave my home”

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Posted 7 years ago

“Amazon website very user friendly and products are all well described with a great deal of information incorporated. Also good chance of getting competitive pricing for bulk purchases. I really like this company and the service offered.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,428 reviews