Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,441 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 17th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always food service”

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Posted 7 years ago

“delivery always on time.”

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Posted 7 years ago

“My wife and myself purchase books for our kindle and have allways been happy with the choice of books and the price.thank you.”

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Posted 7 years ago

“Always great value and always very helpful if you have a return.”

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Posted 7 years ago

“Brilliant value for money. On any product from £0.01 - £1000”

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Posted 7 years ago

“Great prices.. accessible and great delivery.”

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Posted 7 years ago

“Nice secured online shopping, I can buy everything from amazon even the grocery, happy with it !”

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Posted 7 years ago

“Had a problem with a purchase, was sorted out very quickly”

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Posted 7 years ago

“Very quick delivery and very responsive to any queries; which are resolved effectively.”

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Posted 7 years ago

“Guaranteed- delivery on time.”

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Posted 7 years ago

“Am a bid fan of the one stop shop which amazon is great for. Recent camping items have proved a lot cheaper when purchased through amazon.”

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Posted 7 years ago

“Very good prices on a huge range of products, with very cheap or no postage fees.”

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Posted 7 years ago

“Excellent service, and great feedback.”

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Posted 7 years ago

“Quick prime membership 2 day shipping and quality of clothing”

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Posted 7 years ago

“Always prompt delivery sms returns if needed. The customer service is always great.”

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Posted 7 years ago

“Always quick service, good prices and helpful if occasionally a problem.”

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Posted 7 years ago

“Brilliant service, website is amazing. An all round good experience”

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Posted 7 years ago

“Just Amazon, and that's it. Excellent”

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Posted 7 years ago

“Very prompt delivery and fantastic price.”

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Posted 7 years ago

“Just love it”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,441 reviews