Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,441 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 17th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality products, superb delivery and next day delivery option. Always has what I'm looking for. Plus if you are a prime member you get great perks with delivery and editors choice. Would definitely recommend”

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Posted 7 years ago

“Always use amazon uk, for my online shopping, A very happy customer :D”

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Posted 7 years ago

“Very clear and save shopping”

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Posted 7 years ago

“quick + prompt delivery with excellent description of goods which lived up to their delivery”

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Posted 7 years ago

“By generally sending what I ask and pay for. They operate as a kind of online shop for those who have not heard of them. I believe they are a small family run business.”

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Posted 7 years ago

“Fast delivery, great customer service and online presence”

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Posted 7 years ago

“Always good to review the reviews online, Amazon is my ultimate favortie shopping experience, you get to choose your size, colour and what ever you need online and have it delivered to your address. Excellent.”

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Posted 7 years ago

“Quickly delivery, best price, and pay back if any reclamation.”

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Posted 7 years ago

“9182850804”

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Posted 7 years ago

“I've recently ordered quite a bit of items from Amazon.com and am so glad I have the PRIME membership! I save so much money on shipping for most of my purchases! Though I don't always like some of the pricing at Amazon, I do enjoy not having to wait forever to receive them. Most items are delivered to my door within a day or two, we even got a package on Sunday once and I was amazed. Thanks so much Amazon for carry basically everything!”

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Posted 7 years ago

“First time I made a purchase on Amazon I was a little nervous. Buying a product which was over £100 online , and on a site that I had never made a purchase on before, only able to see pictures of the item I must admit it made me a little nervous. But I had no reason to be. The item arrived the very next day, and it was perfect. I had bought a new kindle . I thought I couldn't get the time to set correctly and when I contacted Amazon they sent me another kindle out the next day. Has it happens it wasn't the item that was faulty it me that couldn't set the time. I just sent the second kindle back with the free postage wrap they sent me. But it shows that they care bout there customers by sending me a replacement. REALLY GOOD SITE .”

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Posted 7 years ago

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Posted 7 years ago

“I live in southern Spain and shop quite often online. Amazon.es is a brilliant site on which to search for a huge variety of products. With Amazon Prime, much cheaper than UK for an annual membership, you get next day delivery with many items, speedy delivery on 'Market Place' items, and again with Amazon Prime, you dont pay for returns with their 'no quibble' guarantee.”

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Posted 7 years ago

“Delivery came way ahead of schedule, thankfully for the great tracking service I was able to plan for this. No damages to the packages, great service number one site I go to when looking for an item.”

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Posted 7 years ago

“Quick delivery at no cost.”

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Posted 7 years ago

“Ordering through Prime gives you the items the very next day, delivered to your door. Okay you have to pay extra for Prime, but WOW its so worth it. No trips in the car to busy car parks, dents, scratches, inpatient drivers, and good tv and music on the Echo.”

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Posted 7 years ago

“fast shipping & got what i ordered”

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Posted 7 years ago

“Amazon customer service is great.”

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Posted 7 years ago

“Amazon always makes me happy I recieve lots of items from them .”

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Posted 7 years ago

“just great service”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,441 reviews