Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, great customer service and online presence”

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Posted 7 years ago

“Always good to review the reviews online, Amazon is my ultimate favortie shopping experience, you get to choose your size, colour and what ever you need online and have it delivered to your address. Excellent.”

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Posted 7 years ago

“Quickly delivery, best price, and pay back if any reclamation.”

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Posted 7 years ago

“9182850804”

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Posted 7 years ago

“I've recently ordered quite a bit of items from Amazon.com and am so glad I have the PRIME membership! I save so much money on shipping for most of my purchases! Though I don't always like some of the pricing at Amazon, I do enjoy not having to wait forever to receive them. Most items are delivered to my door within a day or two, we even got a package on Sunday once and I was amazed. Thanks so much Amazon for carry basically everything!”

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Posted 7 years ago

“First time I made a purchase on Amazon I was a little nervous. Buying a product which was over £100 online , and on a site that I had never made a purchase on before, only able to see pictures of the item I must admit it made me a little nervous. But I had no reason to be. The item arrived the very next day, and it was perfect. I had bought a new kindle . I thought I couldn't get the time to set correctly and when I contacted Amazon they sent me another kindle out the next day. Has it happens it wasn't the item that was faulty it me that couldn't set the time. I just sent the second kindle back with the free postage wrap they sent me. But it shows that they care bout there customers by sending me a replacement. REALLY GOOD SITE .”

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Posted 7 years ago

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Posted 7 years ago

“I live in southern Spain and shop quite often online. Amazon.es is a brilliant site on which to search for a huge variety of products. With Amazon Prime, much cheaper than UK for an annual membership, you get next day delivery with many items, speedy delivery on 'Market Place' items, and again with Amazon Prime, you dont pay for returns with their 'no quibble' guarantee.”

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Posted 7 years ago

“Delivery came way ahead of schedule, thankfully for the great tracking service I was able to plan for this. No damages to the packages, great service number one site I go to when looking for an item.”

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Posted 7 years ago

“Quick delivery at no cost.”

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Posted 7 years ago

“Ordering through Prime gives you the items the very next day, delivered to your door. Okay you have to pay extra for Prime, but WOW its so worth it. No trips in the car to busy car parks, dents, scratches, inpatient drivers, and good tv and music on the Echo.”

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Posted 7 years ago

“fast shipping & got what i ordered”

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Posted 7 years ago

“Amazon customer service is great.”

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Posted 7 years ago

“Amazon always makes me happy I recieve lots of items from them .”

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Posted 7 years ago

“just great service”

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Posted 7 years ago

“Free amazon prime member delivery is always a prefered seller in my book!!!!”

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Posted 7 years ago

“Brilliant, as always”

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Posted 7 years ago

“Always delivery on time, any problems are resolved quickly - good value for money”

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Posted 7 years ago

“I can find ANYTHING on Amazon and have it shipped to me easy-peasy! I love to comparison shop to find the best price and Amazon allows me to do that very quickly. It is my #1 go-to shopping destination!”

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Posted 7 years ago

“with very good service”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,428 reviews