Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery”

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Posted 7 years ago

“Amazon's delivery service is amazing! Sometimes I get things same day when the expected delivery is 2 days!”

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Posted 7 years ago

“Really happy needed a security system and it arrived 2 days later made me happy that i could secure my home fast .”

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Posted 7 years ago

“The fact they are 100% committed to costumer service You can follow your order once purchased your item It’s alway packed very secure, I can get may orders though prime next day delivery I can track my orders when to last 10 drop off before mine I can follow it, Anything wrong with your order it’s sorted out vey quickly, I would recommend Amazan thank you”

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Posted 7 years ago

“Excellent”

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Posted 7 years ago

“Had a problem with an order to which they picked the item up next working day and refunded my money back to me.”

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Posted 7 years ago

“Always have an amazing choice of products at reasonable prices and delivery options are convenient and speedy.”

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Posted 7 years ago

“Good things and rapidity of expedition”

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Posted 7 years ago

“Amazon is great”

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Posted 7 years ago

“Very happy nothing bad to say”

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Posted 7 years ago

“I was amazed that my goods arrived the day after ordering. Well wrapped as always and left in my safe place as requested if I wasn't at home .”

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Posted 7 years ago

“As an Amazon Prime customer I cannot highly recommend their service enough. I recently ordered online and it was with me the very next day, delivered to a locker nearby my home so I didn't have to wait in!”

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Posted 7 years ago

“I purchased an origami 1000 crane pack through Amazon. The goods came from Japan they arrived when stated,in excellent condition. The whole process was efficient and stress free and now I am enjoying making them! thank you”

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Posted 7 years ago

“Everything from ordering to speaking with chat line, all positive”

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Posted 7 years ago

“Respect of what they promise”

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Posted 7 years ago

“As usual great item very well packed next day delivery I use Amazon once or twice a month sometimes more never let me down yet”

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Posted 7 years ago

“IT WAS A MARKETPLACE THROUGH AMAZON, AND THERE SERVICE & COMMUNICATION HAVE BEEN ABSOLUTELY EXCELLENT, WITH ALL MY QUERYS OVER AN ITEM, FANTASTIC SELLER ON MY PARASOL BASE FOR THE GARDEN THANKS SO MUCH”

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Posted 7 years ago

“Got my stuff way before the time i was given happy days”

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Posted 7 years ago

“Ordering books through my Kindle is quick and hassle free. Any gift vouchers I have are used automatically which is really handy.”

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Posted 7 years ago

“Exellant service goosd always arrive well packed ,always happy with Amazon .”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,428 reviews