Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As usual excellent products at realistic prices, site is exceptionally easy and quick to use !!!!”

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Posted 7 years ago

“yes..satisfied”

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Posted 7 years ago

“Fast delivery”

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Posted 7 years ago

“fast customer service”

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Posted 7 years ago

“They kept me inform and rang me when the time was close for the delivery so I dont waist time waiting all day.”

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Posted 7 years ago

“very prompt delivery”

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Posted 7 years ago

“Purchased head light. Brilliant rechargable head torch light with 3 modes. Love it”

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Posted 7 years ago

“I had a slight problem with my order and they fixed my problem straight away wich made my experience less stressful and more enjoyable”

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Posted 7 years ago

“We ordered many items and all arrived promptly and in excellent condition. The two items we felt were not up to quality were able to be returned and replaced without any problems and speedily dealt with. Well done Amazon again!”

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Posted 7 years ago

“always good”

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Posted 7 years ago

“Great range of products and Amazon prices are always very competitive.”

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Posted 7 years ago

“Very prompt delivery, product of an excellent standard.”

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Posted 7 years ago

“Plenty to choose from, good delivery options, easy checkout, also the use of tracking.”

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Posted 7 years ago

“Amazon Prime is just excellent. You get what you want quickly with no postage to pay. Now my go-to shopping platform. Hadnt realised before quite how much I was paying in postage!”

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Posted 7 years ago

“I use amazon for many goods, prices are good an delivery time reasonable.”

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Posted 7 years ago

“Always food service”

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Posted 7 years ago

“delivery always on time.”

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Posted 7 years ago

“My wife and myself purchase books for our kindle and have allways been happy with the choice of books and the price.thank you.”

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Posted 7 years ago

“Always great value and always very helpful if you have a return.”

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Posted 7 years ago

“Brilliant value for money. On any product from £0.01 - £1000”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,428 reviews