Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,449 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 14th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The toy I ordered for my granddaughter's third birthday arrived quickly and was ideal for her. She really loves the doll! It was actually bigger than I expected:-)”

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Posted 8 years ago

“supetfast delivery as normal, many thanks.”

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Posted 7 years ago

“great products”

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Posted 7 years ago

“I have found it much easer to shop with them than having to go round all my local shops looking for what I need ,but with them I can get all I want in one place with out having to leave my home”

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Posted 7 years ago

“Amazon website very user friendly and products are all well described with a great deal of information incorporated. Also good chance of getting competitive pricing for bulk purchases. I really like this company and the service offered.”

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Posted 7 years ago

“As usual excellent products at realistic prices, site is exceptionally easy and quick to use !!!!”

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Posted 7 years ago

“yes..satisfied”

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Posted 7 years ago

“Fast delivery”

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Posted 7 years ago

“fast customer service”

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Posted 7 years ago

“They kept me inform and rang me when the time was close for the delivery so I dont waist time waiting all day.”

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Posted 8 years ago

“very prompt delivery”

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Posted 7 years ago

“Purchased head light. Brilliant rechargable head torch light with 3 modes. Love it”

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Posted 8 years ago

“I had a slight problem with my order and they fixed my problem straight away wich made my experience less stressful and more enjoyable”

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Posted 7 years ago

“We ordered many items and all arrived promptly and in excellent condition. The two items we felt were not up to quality were able to be returned and replaced without any problems and speedily dealt with. Well done Amazon again!”

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Posted 7 years ago

“always good”

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Posted 8 years ago

“Great range of products and Amazon prices are always very competitive.”

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Posted 7 years ago

“Very prompt delivery, product of an excellent standard.”

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Posted 7 years ago

“Plenty to choose from, good delivery options, easy checkout, also the use of tracking.”

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Posted 7 years ago

“Amazon Prime is just excellent. You get what you want quickly with no postage to pay. Now my go-to shopping platform. Hadnt realised before quite how much I was paying in postage!”

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Posted 7 years ago

“I use amazon for many goods, prices are good an delivery time reasonable.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,449 reviews