Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,441 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 17th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I shop quite a lot with both of these companies. They are both very helpful if needing to return goods, no quibble at all and they are both reasonably priced. Packaging and delivery brilliant. Always on time, if not earlier.”

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Posted 7 years ago

“Packages are always delivered quickly!! If you have a problem Customer service is great to work with!!”

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Posted 7 years ago

“Always fast delivery”

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Posted 7 years ago

“next day delivery on goods. good people selling on the site. Returns usually accepted.”

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Posted 7 years ago

“They always have the best prices and unbeatable shipping.”

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Posted 7 years ago

“ive uses amazon fors years never had a problem love everything i receive thank u amazon”

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Posted 7 years ago

“The product came on time and the quality of the product was excellent.”

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Posted 7 years ago

“Really easy to order, quick delivery time, will use again”

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Posted 7 years ago

“I was let down bye e-bay and Amazon cane to the rescue within 2 days amazing.”

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Posted 7 years ago

“Amazon; Deliver on time Have a relationship with its customers Have an excellent returns policy Have an excellent customer care system You can actually speak to staff Work well with the companies that sell to us Have a symbiotic relationship with its partners All the things above I am saying because Amazon are an open book, they allow their customers in!!!”

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Posted 7 years ago

“Every thing arrives promptly and well packaged, I deal with them all the time.”

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Posted 7 years ago

“goods are always dispatched and delivered promptly”

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Posted 7 years ago

“Good value for money.”

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Posted 7 years ago

“Amazon delivery service and customer services are very good. Issues all dealt with quickly and deliveries are very flexible.”

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Posted 7 years ago

“it is very easy to find what i want and very efficient, customer service team is very helpful too”

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Posted 7 years ago

“So much choice, amazing prices, quick to settle any problems with seller (rare), secure payment”

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Posted 7 years ago

“It was really easy to get my order and any help I needed was answered super quickly”

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Posted 7 years ago

“efficient, fast delivery, good choice of products and prices good”

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Posted 7 years ago

“great customer service”

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Posted 7 years ago

“Amazon delivery service and customer services are very good. Issues all dealt with quickly and deliveries are very flexible.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,441 reviews