Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,449 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 14th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love this service. It's extremely convenient and they always get my package(s) to me ASAP.”

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Posted 7 years ago

“I think I have already covered this in my first statement.”

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Posted 7 years ago

“I'v never had a problem with these people over the years, and will continue to do business with them.”

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Posted 7 years ago

“The speed of the delivery service, the range of products and how easy the site is to use is why I believe that they provide the best service for their customers. I also rang the customer services number recently and the person on the other end of the phone was able to assist me and solve my issue immediately. I have managed to order birthday presents for my 8 year old goddaughter and for my 6 year old nephew without having to trawl through kid’s toy shops on my lunch break. Happy customer!”

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Posted 7 years ago

“I love”

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Posted 7 years ago

“I love”

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Posted 7 years ago

“Outstanding quality products.Outstanding service!Great for all my family’s everyday needs.Fantastastic! Cannot live without this amazing website!”

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Posted 7 years ago

“Never had a problem with anything I have ordered from Amazon first class delivery over time keep up the good work”

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Posted 7 years ago

“I ordered goods, they didn't perform correctly. enquired about returns - no problem - returned and refund sorted at once.”

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Posted 7 years ago

“Excellent delivery service good price easy to use many thanks excellent service”

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Posted 7 years ago

“Delivers on time, keep you updated with the order details, reply to you and help you fast if there’s a problem with the order. Very happy”

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Posted 7 years ago

“Love to shop at amazon. I am an avid user for anything and everything except food. Especially household items. Great prices and customer service. Recommend the experience if you are on the fence.”

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Posted 7 years ago

“I have bought from Amazon on many occasions and I am very happy with the results in each transaction. The only comment is postage is sometimes high.”

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Posted 7 years ago

“Their online chat service was an excellent form of customer service! fast easy delivery methods and excellent customer service from Ancy.”

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Posted 7 years ago

“The delivery was very quick All products are available The products Worth's money”

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Posted 7 years ago

“Delivery of the products and excellent service.”

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Posted 7 years ago

“easy to order, fast delivery, good quality products.”

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Posted 7 years ago

“Always happy with the communication and products from Amazon”

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Posted 7 years ago

“I received a product that had been smashed, maybe in the mail I am not sure. I called customer service and they very quickly righted the situation, and sent me a refund”

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Posted 7 years ago

“Bought a ceramic kadai. It was very good and definitely worth the price paid. Infact, whatever i have purchased from Amazon has been good.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,449 reviews