Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,441 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 17th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered from Amazon on a number of occasions. I have always received exactly what I ordered and in good time.”

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Posted 7 years ago

“I am always amazed regarding the efficiency and accuracy of this company they have always been spot on with deliveries ,helpful and supportive. I can totally rely on them Thank you so much”

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Posted 7 years ago

“I am a regular amazon customer and have always had great service if you have to contact them they ate fast and very efficient”

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Posted 7 years ago

“I am a regular amazon customer and have always had great service if you have to contact them they ate fast and very efficient”

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Posted 7 years ago

“always quick delivery, always helpful if we have a problem, they sort it out very quickly.”

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Posted 7 years ago

“Good stuff”

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Posted 7 years ago

“I RECEIVED THE GOODS AT A GREAT SAVING”

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Posted 7 years ago

“I am usually buying from other online. I start buying from amazon.co.uk. I am happy to see more competitive prices and more choices”

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Posted 7 years ago

“Amazon has everything I'm looking for and not expensive. Its the best website I've been on.”

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Posted 7 years ago

“We have purchased many goods from Amazon. The service received has always been excellent; they arrived very quickly well packaged and in good condition. Generally we have been very happy with the items we purchased but if there was a problem this was always resolved quickly.”

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Posted 7 years ago

“prompt fast service, excellent customer service”

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Posted 7 years ago

“Fast delivery, tracking, good quality”

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Posted 7 years ago

“Save me time money and hassle .. quick Prime delivery and very reliable”

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Posted 7 years ago

“Very quick delivery, unbeatable prices”

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Posted 7 years ago

“The delivery was quick and I've had no problems”

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Posted 7 years ago

“Great service always happy to help . Refund anything that's not in right working order. #Amazon”

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Posted 7 years ago

“One day delivery is excellent and great updates to order status if my order is delayed”

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Posted 7 years ago

“Amazon always has what I'm looking for, has super fast shipping, and always helpful and pleasant if you have a problem with your order.”

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Posted 7 years ago

“Quick delivery and always excellent customer service when very rare issues arise.”

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Posted 7 years ago

“very Happy”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,441 reviews