Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love being a Prime member , next day delivery is such a brilliant service !!!”

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Posted 7 years ago

“Always quick delivery before due date never had any problems”

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Posted 7 years ago

“Really quick to send parcels and they have lots of good deals so I feel that I am truly getting the best deal. Excellent company. The plentiful customer reviews are helpful to read before buying an item so I know that I am always making the right choice!”

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Posted 7 years ago

“Being a prime member allows me to get that obscure part I need delivered the next day and at a good price instead of wasting hours ringing here there and everywhere to be told "out of stock"!”

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Posted 7 years ago

“fast delivery”

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Posted 7 years ago

“Been shopping on amazon for a such long time and it has never disappointed it me always come on time and all my stuff been good quality and bargain so would definitely recommend it to all my friends and family Thank you”

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Posted 7 years ago

“Amazon are the best for a reason so I give them 5 stars cos there isn't more. Well done Amazon.”

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Posted 7 years ago

“Ordered a new camera at 4pm and was in my hand at 11am the next day as I needed it urgently for a trip Super service and a great camera”

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Posted 7 years ago

“Fab range of products at very competitive prices. Next day delivery and Prime TV and movies at no extra cost.”

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Posted 7 years ago

“Simple-clear-direct and priced to make you smile.”

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Posted 7 years ago

“Great shopping experience to be made here. Some very good bargains to be made. Great return policies and awesome customer services if you required any time. Well done.”

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Posted 7 years ago

“I have been a prime member since last year they never disappoint when buying supplies for gaming etc.”

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Posted 7 years ago

“Always the best service, every time i've ordered from amazon you get it on time excellent service.”

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Posted 7 years ago

“They are number 1 in my books and I used to use eBay till they got silly and use many Chinese sellers now. At least Amazon Chinese sellers are quick and they are all very good sellers. Amazon to me are by far the best for all my needs.”

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Posted 7 years ago

“They have the best of the best customer service and returns service is excellent no other store can top them”

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Posted 7 years ago

“Always deliver as expected and in the agreed time frame, sometimes even before. I use Amazon a lot and there's a good reason for that. It's easy to use, just click and you're done. Thanks Amazon, you're as easy as every online shop should be.”

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Posted 7 years ago

“i have ordered lots from amazon and never ever been disappointed, great customer service, and they care about making you happy with their service, I've never ever been disappointed”

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Posted 7 years ago

“Staff are always reasonable and respectful. If you have a genuine issue, they will sort it; Other companies, often large, regularly fail drastically in this regard presenting merely 'pseudo service'.”

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Posted 7 years ago

“Very fast service, Very easy to use and tracked the whole way. Perfect”

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Posted 7 years ago

“Always honest with their delivery times. fast service and dispatch. Lots of choice. Easy to use and easy to refund. No hassle. Simple. Cheap. Great all-round.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,428 reviews