Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products, service and delivery. Thank you.”

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Posted 7 years ago

“Delivered every time and happy with time it took”

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Posted 7 years ago

“QUICK, PLENTY Of INFO AND REVIEWS!”

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Posted 7 years ago

“Quick deliveries. Good prices and promotions”

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Posted 7 years ago

“Bought some Woodstock Chimes. Nice product and arrived the next day with no fuss.”

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Posted 7 years ago

“Great range of items, helpful customer reviews and speedy delivery.”

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Posted 7 years ago

“always delivery on time, and accepts returns, refunds are quick, no fuss, great customer service, always helpful with any inquiry you may have.”

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Posted 7 years ago

“Always pleased with fast delivery and nicely packaged items!”

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Posted 7 years ago

“Always pleased with fast delivery and nicely packaged items!”

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Posted 7 years ago

“They Always deliver and have got a wide selection of products.”

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Posted 7 years ago

“very quick and easy”

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Posted 7 years ago

“Ive been shopping with Amazon for years. Have a PRIME account and purchase items weekly if not daily. For 99% of the time I get my items when I need them, usually on Prime delivery. If my items are delayed I am informed and usually compensated for my inconvenience. All items/sellers are clearly vetted and checked for quality/reliability and I have only experienced a few to the exception. Would recommend to all, much faster delivery than its rivals (Gum tree, Ebay etc) and good communications should you need to get in touch.”

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Posted 7 years ago

“Fast delivery items as described”

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Posted 7 years ago

“I love amazon for its amazing customer service. They handle all the orders equally . thank you amazon :)”

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Posted 7 years ago

“Fast and reliable company”

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Posted 7 years ago

“price was good”

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Posted 7 years ago

“A lot of products. Ship overseas. Very good prices, the lowest available. You can return the product if you are not happy. You can buy from home and be delivered the next day.”

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Posted 7 years ago

“Amazon just dont put a foot wrong! What a wonderful service. They do what they say they are going to do. Their speedy delivery is faultless and really has so many other retailers 'on the run'. Thank you Amazon for a great service.”

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Posted 7 years ago

“Livraison gratuite (très) rapidement, retours gratuits, remboursement rapide, choix à l'infini”

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Posted 7 years ago

“My order was delivered swiftly and without any hiccups.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,428 reviews