Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon does a fantastic job, the products range from a variety of qualities and choices of products are extremely wide. The items were swiftly delivered, taking only a day or so. My only issue with Amazon is that they are a giant corporation and would suggest helping some local businesses instead of Amazon.”

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Posted 7 years ago

“I have been with Amazon for years. Anything you need, speedy delivery. Easy returns. And always great guarantees with defective equipment. Top notch.”

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Posted 7 years ago

“Its very good i dont speak englsh”

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Posted 7 years ago

“It was fast delivery and great customer service!”

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Posted 7 years ago

“Quick Service, Great customer service and I'm 100% happy with the product I got”

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Posted 7 years ago

“Mando tele LG. Perfecto funcionamiento, precio ok.”

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Posted 7 years ago

“Items arrived when told they would and in well packaged , good condition.”

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Posted 7 years ago

“I hold a free account on Amazon.it and personally never had need of Prime premium service. yesterday it urged me a ethernet hub to install later today and asked my father to use his amazon account to buy what i needed. Order placed yesterday 1.30pm and received it today 2.30pm! in a couple of hours i'll go and install my hub. What to say? Thanks amazon for the great service in a moment of need!”

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Posted 7 years ago

“Great online shopping”

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Posted 7 years ago

“Never had a bad experience with this company and have purchased loads in the last 3 years. Yes there are odd problems but they are so easy to sort out and customer service is great.”

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Posted 7 years ago

“The quality of products from Amazon are amazing . And received them on time.I would recommend to everyone”

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Posted 7 years ago

“Always deliver either early or on time and quality is always outstanding. Favourite website ever!”

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Posted 7 years ago

“Toujours un service de qualité à tout point de vue. Un service client de grande qualité. Des produits à des prix défiant toute concurrence. Un must.”

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Posted 7 years ago

“Variety of products with competitive prices and super fast delivery.”

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Posted 7 years ago

“service rapide et de qualité”

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Posted 7 years ago

“Amazon makes shopping so easy and takes the work out of it. I love that items are hopping right to my home and it saves me so much time and energy when I don't have to load up the kids, spend money on gas, find parking, deal with lineups and unhappy people. It's like Christmas opening up a package when it arrives.”

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Posted 7 years ago

“Ordered a BT power line adapter from Amazon. Delivery was prompt and the product was brand new in a sealed box. Product is working well. The customer service team were very helpful in assisting me before I ordered the product.”

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Posted 7 years ago

“Simply easy to use.”

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Posted 7 years ago

“Because you can found everything you need”

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Posted 7 years ago

“The order was perfect as the quick delivery and the price.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,428 reviews