Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,441 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 17th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“price was good”

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Posted 7 years ago

“A lot of products. Ship overseas. Very good prices, the lowest available. You can return the product if you are not happy. You can buy from home and be delivered the next day.”

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Posted 7 years ago

“Amazon just dont put a foot wrong! What a wonderful service. They do what they say they are going to do. Their speedy delivery is faultless and really has so many other retailers 'on the run'. Thank you Amazon for a great service.”

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Posted 7 years ago

“Livraison gratuite (très) rapidement, retours gratuits, remboursement rapide, choix à l'infini”

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Posted 7 years ago

“My order was delivered swiftly and without any hiccups.”

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Posted 7 years ago

“Outstanding service every time I use Amazon, if there is an issue it’s resolved very fast”

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Posted 7 years ago

“I am so impressed with the ease of finding products & of course the delivery is wonderful.”

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Posted 7 years ago

“Prompt delivery and very good quality products.”

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Posted 7 years ago

“Whenever I order something from Amazon it always arrives on time often before it is even due. The products are very good and no delivery is excellent. I would definitely recommend”

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Posted 7 years ago

“reliable always keep you informed on your orders that you have placed”

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Posted 7 years ago

“I bought a gift for my daughter. Thank you, Amazon for be such a wonderfull shop! Great service and quality! Thank you!”

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Posted 7 years ago

“Super fast delivery. Competitive prices”

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Posted 7 years ago

“Really fast shipping, easy to navigate the website, everything you could need and low prices!”

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Posted 7 years ago

“They found the object was looking for and got it to me quickly, so could use it when needed”

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Posted 7 years ago

“I have never had any problems at this time. My experience is totally positive.”

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Posted 7 years ago

“I have never had any problem with Amazon with their service, products, or returns.”

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Posted 7 years ago

“Easy to use and good prices”

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Posted 7 years ago

“Allways recieve items really quickly and if there is any problems with items purchase I allways find Amazon customer services really helpfull either with refunding straight away in full and they have also done this, re-ordered with free postage, and also given a good will gesture credit. A brilliant service from Amazon”

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Posted 7 years ago

“I always have a great experience when ever I shop on Amazon! Great customer service and great communication.”

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Posted 7 years ago

“U do get good deal but sometimes thing are not what they seem to be .they have a wonderful staff working in customer services anytime you call they are there to help so for that I salute them double salute”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,441 reviews