Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding service every time I use Amazon, if there is an issue it’s resolved very fast”

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Posted 7 years ago

“I am so impressed with the ease of finding products & of course the delivery is wonderful.”

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Posted 7 years ago

“Prompt delivery and very good quality products.”

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Posted 7 years ago

“Whenever I order something from Amazon it always arrives on time often before it is even due. The products are very good and no delivery is excellent. I would definitely recommend”

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Posted 7 years ago

“reliable always keep you informed on your orders that you have placed”

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Posted 7 years ago

“I bought a gift for my daughter. Thank you, Amazon for be such a wonderfull shop! Great service and quality! Thank you!”

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Posted 7 years ago

“Super fast delivery. Competitive prices”

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Posted 7 years ago

“Really fast shipping, easy to navigate the website, everything you could need and low prices!”

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Posted 7 years ago

“They found the object was looking for and got it to me quickly, so could use it when needed”

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Posted 7 years ago

“I have never had any problems at this time. My experience is totally positive.”

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Posted 7 years ago

“I have never had any problem with Amazon with their service, products, or returns.”

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Posted 7 years ago

“Easy to use and good prices”

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Posted 7 years ago

“Allways recieve items really quickly and if there is any problems with items purchase I allways find Amazon customer services really helpfull either with refunding straight away in full and they have also done this, re-ordered with free postage, and also given a good will gesture credit. A brilliant service from Amazon”

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Posted 7 years ago

“I always have a great experience when ever I shop on Amazon! Great customer service and great communication.”

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Posted 7 years ago

“U do get good deal but sometimes thing are not what they seem to be .they have a wonderful staff working in customer services anytime you call they are there to help so for that I salute them double salute”

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Posted 7 years ago

“it was at xmas this company didnt let me down there prime service is spot on well worth it in a hurry cheers”

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Posted 7 years ago

“Very fast shipping, great quality and very kind comunication”

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Posted 7 years ago

“I shop a lot on Amazon and even though they deal with different companies, they have convinced me that they deal with reputable companies because I have never been disappointed by the items that I have bought from Amazon.”

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Posted 7 years ago

“Was shown similar and recommended items based on what I searched for. Delivery of my purchases came next day”

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Posted 7 years ago

“Good deal on a new book with free delivery! Happy customer”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,428 reviews