Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product description is always accurate and reliable in my experience and delivery always on time. I've never had any problems with using amazon and it's a great place to find anything you're looking for at a reasonable price.”

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Posted 7 years ago

“After Sports Direct absolutely failed to provide any support for us on an important order of hiking equipment for a charity mountain climbing event we turned to Amazon and found the same or better selection of equipment which was then delivered promptly within 48 hours of ordering the parcel. Amazon have always been fantastic at delivery times and customer support ethic.”

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Posted 7 years ago

“Great customer service and good price transparency showing differing buying options”

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Posted 7 years ago

“Quick delivery”

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Posted 7 years ago

“I ordered some clothes from Amazon which were from China, good quality and arrived on time.”

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Posted 7 years ago

“The quick shipping. It is not unpredictable, it tells you what day it will be here from the beginning”

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Posted 7 years ago

“always had fast and excellent service”

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Posted 7 years ago

“Lots to choose from, great prices, quick delivery and helpful customer services when need3d to contact them”

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Posted 7 years ago

“Bought a really good case off there, the shipment was super quick and great quality.”

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Posted 7 years ago

“Amazon Prime is great not only do they deliver next day, but the prices are low as well. When I`ve contacted the customer services, they are helpful and deal with requests promptly”

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Posted 7 years ago

“Prompt deliveries, and knowing exactly where and what is going with your order”

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Posted 7 years ago

“What a joy when my niece's birthday came up and I knew time caught me out. It was quickly to go on Amazon, get her a gift and it was still in time for a joyous occasion. Thank you Amazon!”

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Posted 7 years ago

“Amazing products and arrived early such a good service that is provided”

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Posted 7 years ago

“Amazon is just fab, you can go shopping in your own home and at your own time, there some great companies out there that have great return policies, and most of all people leave feedback which is really important when deciding on any item, nothing like Amazon!!!!”

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Posted 7 years ago

“Amazon always have what I'm looking for, better than ebay.”

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Posted 7 years ago

“They have everything you could ever need and at reasonable prices and very good quality”

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Posted 7 years ago

“It's like... you know the sun will be there tomorrow, (OK, so it's always there, it just seems to "appear" when the earth rotates...). Thus, whether you're on the computer or not, you know Amazon will be there "tomorrow" (Like the Sun that little "Orphan Annie" sings about) to help you find pretty much anything under the sun, or stars... :-) I like companies that do what they purport to do, and you know "a lot" of stuff is going on behind the OZ curtain, and all you see is a simple "find it" and "order it" interface. Working just like the Internet is supposed to work. That's my not very concise view on Amazon...”

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Posted 7 years ago

“Amazon has always provide for me a good customer service. Whenever there has been an issue with a delivered product their customer support has quickly and satisfactorily resolved the problem.”

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Posted 7 years ago

“SMOOTH TRANSACTIONS”

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Posted 7 years ago

“Always fast service, prime makes it so much easier to get those last minute items. Easy use of the app.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,428 reviews