Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Timely delivery and cancellation of order I no longer need (dog food) and crediting my account AND allowing me to donate the dog food.”

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Posted 7 years ago

“easy to use, and very fast delivery”

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Posted 7 years ago

“I suffer from PTSD and I use to never order on the internet but Amazon has helped me shop for everything from paint to lawn mower . They are very efficient , everything arrives as described and the prices are good . I thank them for giving me some normality to my life.”

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Posted 7 years ago

“Amazon not only offers a huge choice (that, however, depends on the item being searched) but also provides an opportunity to read opinions of the customers which are usually very helpful. Amazon is also very efficient in helping to solve various problems which sometimes happen during the process of the delivery of the purchased items. I would recommend using Amazon to everyone who values the big choice of items and the safety of operations.”

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Posted 7 years ago

“Good fast service, wide range for a reader who is interested in trying new authors in there genres. 10 /10 would recommend kindle unlimited”

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Posted 7 years ago

“Very easy service with cheep options and very quick delivery.”

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Posted 7 years ago

“Quick deliveries and great price!”

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Posted 7 years ago

“very rare but when problems have risen they have sorted immediately without fuss, provide an excellent delivery service with prime next day delivery even with some late evening orders.Have a huge range of goods.”

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Posted 7 years ago

“Its was best site I used always find things a lot cheaper”

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Posted 7 years ago

“Good quality products delivered quickly”

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Posted 7 years ago

“Always received items in one piece and on time, I've purchased several item and always been happy with the service”

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Posted 7 years ago

“just so good never bad first class all the”

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Posted 7 years ago

“Don't have to hunting in shops. Iron everything I wanted with a quick delivery”

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Posted 7 years ago

“Excellent customer service if needed - which is rare as everthing usually wonderful anyway - i'v been buying from them for years”

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Posted 7 years ago

“always great value and fast delivery, loads of stuff same day delivery”

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Posted 7 years ago

“.. .... ....”

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Posted 7 years ago

“They are fast at delivering and website so simple to use”

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Posted 7 years ago

“1st class service, will use again.”

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Posted 7 years ago

“Amazon Prime is just an excellent feature for enhancing the shopping experience at Amazon. The service is very easy to manage and of course delivers very quickly and reliably. The range of products is endless and there are frequent touch points of reassurance through the purchasing process which generate full trust. Very very good.”

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Posted 7 years ago

“Amazon prime delivery is by far the best. I have used same day and next day delivery services all items turned up when expected with online tracking very impressed well worth the subscription to Amazon prime”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,428 reviews