Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,441 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 17th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good service”

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Posted 7 years ago

“i am very happy about the product.”

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Posted 7 years ago

“Never been disappointed by Amazon in 5+ years of using them. Any problems are handled swiftly and professionally, delivery is 9/10 always on the day it's said to be and if it isn't there's an explanation. Always recommend.”

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Posted 7 years ago

“Delivering all my orders quickly”

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Posted 7 years ago

“Amazon is great way to shop beats queues in shops they always have what you need & delivery straight to your door”

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Posted 7 years ago

“Service is always great and so easy to use. I love it!”

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Posted 7 years ago

“Excellent company. ordered items and received the next. What more could you want.”

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Posted 7 years ago

“I am very happy with Amazon prime. I have bought everything from books to kitchen utensils through to sheepskin boots slippers and my favourite brand shoes. The next day delivery available on many items suits me down to the ground and no charge for postage. just perfect..”

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Posted 7 years ago

“Love Amazon can always find want i need and its so easy to use. Delivery is usually spot on and never had to send anythig back. Easy shopping”

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Posted 7 years ago

“they are fast and straight forward. Having an account saves time and you can get the best deals.”

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Posted 7 years ago

“Amazon is my first choice for shopping. Great prices, fast delivery and excellent customer service.”

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Posted 7 years ago

“As an Amazon prime member, the delivery is so fast for eligible items. They even deliver on the weekend to ensure next day delivery. Items are well packaged and delivery personel are friendly.”

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Posted 7 years ago

“I always shop with Amazon because it's one stop shopping for anything you might need. And with Prime membership it means you can have your order the very next day. I have recently purchased quite a few things some of which were unsuitable and it's so easy to return unwanted items too.”

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Posted 7 years ago

“allways excellent service and delivery always before stated date and friendly helpfully drivery drivers”

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Posted 7 years ago

“happy wery”

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Posted 7 years ago

“Quick delivery from US to Australia, item arrives in excellent conditions.”

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Posted 7 years ago

“The first point of call for me.”

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Posted 7 years ago

“best product range and prices”

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Posted 7 years ago

“Arrived next day item much cheaper than anywhere else very well packaged”

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Posted 7 years ago

“Great return policy and very fast delivery, even without the Prime option.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,441 reviews