Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prime membership worth every penny, product prices very competitive, fast delivery and free returns, what more could you want.”

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Posted 7 years ago

“Amazon always has everything i need, just recently bought a dog lead and choker chain for the dog. Delivery is fast and prompt.”

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Posted 7 years ago

“Always speedy delivery even though we do not have Amazon prime. Easy returnes”

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Posted 7 years ago

“I get what ever I want and if it ain't right they replace with no problem.”

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Posted 7 years ago

“In stock, on time, delivered as promised”

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Posted 7 years ago

“Fast shipping.”

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Posted 7 years ago

“Quick delivery. The product as described. Very happy with the purchase.”

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Posted 7 years ago

“We get almost everything from Amazon - they make it so easy. That and being prime member means we don't have to worry about postage either! Well done amazon!”

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Posted 7 years ago

“Always shop with Amazon, they have everything we need and with Amazon Prime it is delivered the next day taking the stress out of shopping!! I love Amazon !!”

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Posted 7 years ago

“Easy to buy at low prices , checking reviews and reliable .”

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Posted 7 years ago

“quick efficient service , reasonable price”

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Posted 7 years ago

“always spot on with deliveries. on time and always mange to deliver or leave in safe palce or at neighbours 100% better than royal mail or other cpuriers who ebay tend to use”

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Posted 7 years ago

“Items arrived very quickly and of good quality and value for money as I thought they would be.”

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Posted 7 years ago

“My product arrived ahead of time and was found to be in pristine condition It could have being wrapped more securely, other than that I'v nothing else to say except Amazon is very prompt. Gerard Thompson”

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Posted 7 years ago

“There is no other high street retaller or online shopper that gives the amazing service that Amazon delivers its little wonder that many stores are closing whilst Amazon continues to grow they could learn a lot from the way Amazon operates and pays such great detail to customer satisfaction”

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Posted 7 years ago

“Items are always on time and package good”

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Posted 7 years ago

“Always shop with Amazon, they have everything we need and with Amazon Prime it is delivered the next day taking the stress out of shopping!! I love Amazon !!”

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Posted 7 years ago

“By being Amazon! They were great as always.”

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Posted 7 years ago

“you can always trust amazon orders to be just as they are described and always on time, thank you”

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Posted 7 years ago

“Everything. Their customer service; the goods; fast delivery”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,428 reviews