Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,441 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 17th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items are always on time and package good”

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Posted 7 years ago

“Always shop with Amazon, they have everything we need and with Amazon Prime it is delivered the next day taking the stress out of shopping!! I love Amazon !!”

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Posted 7 years ago

“By being Amazon! They were great as always.”

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Posted 7 years ago

“you can always trust amazon orders to be just as they are described and always on time, thank you”

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Posted 7 years ago

“Everything. Their customer service; the goods; fast delivery”

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Posted 7 years ago

“Good range of items, competitive prices with a great delivery option (Prime)”

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Posted 7 years ago

“As always with Amazon you cAN'T GO WRONG AS EVERY PURCHASE IS GUARANTEED”

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Posted 7 years ago

“Can not fault amazon one bit fantastic service excellent delivery great customer service always pleased”

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Posted 7 years ago

“Cheap prices and next day delivery for free.”

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Posted 7 years ago

“I am always pleased with Amazon's purchasing process, continually efficient with excellent delivery times, especially as a Student Prime member.”

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Posted 7 years ago

“super happy con el prime pues las entregas son muy rapidas y gratuitas”

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Posted 7 years ago

“I do a lot of on-line shopping and the free shipping on Amazon Prime is great for me. They are fast and very helpful if there is an issue. I love them.”

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Posted 7 years ago

“amazing variety of items, good service”

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Posted 7 years ago

“I order often from Amazon and always find their prices very competitive, great choice, also the service is very prompt.”

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Posted 7 years ago

“Service is outstanding, Ive only had one delivery to date which didn't turn up and ended cancelling”

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Posted 7 years ago

“Can't fault them. Used them for a few years. Get Prime. Prompt delivery. Love it. Well done team. Polite delivery drivers too. Keep up the good work”

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Posted 7 years ago

“Amazon I can't say enough love love love their stuff. .free 2 day shipping if your a prime member and love the prices”

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Posted 7 years ago

“This is my go to website for every thing. I'm a prime member. I own several Alexas . And you cant beat the prices. A match made in shopping heaven !”

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Posted 7 years ago

“oh honey i was so please it would make mom smile”

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Posted 7 years ago

“Very cool prices, fast order fulfillment”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,441 reviews