Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,428 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,428 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 2 star review on 25th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All orders come on time I don't know what to saying beside Amazon is amazing And will always be”

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Posted 7 years ago

“Got 2 portable DVD players for the kids came in 2 days after perchase. Was informed delivery time and was so well packaged Great service xx”

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Posted 7 years ago

“Next day delivery, complete ease if use, quality items! What more could you want!”

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Posted 7 years ago

“Reliable and good items delivered to our door.Highly recommended to all friends.”

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Posted 7 years ago

“The only place you can find everything and most times receive it next day.”

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Posted 7 years ago

“quick delivery always on time”

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Posted 7 years ago

“Really very pleased and a little bit more!”

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Posted 7 years ago

“Delivery times very good”

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Posted 7 years ago

“Always great customer service when buying from Amazon. Confidence in buying items from Amazon. Well done to the Amazon team!”

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Posted 7 years ago

“Great service and super fast delivery with amazon prime would definitely recommend to friends and family”

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Posted 7 years ago

“Always have the things Im looking for at a great price. Returns policy is second to none (only used on a few occasions and some were my mistakes, sizes etc.) but all resolved very quickly at no extra cost to myself! Been a Prime Member since introduction and well worth money through Lightning deals, Daily Deals, Amazon Pantry, Video and Music, Audible Books etc. etc. Dealing with third party sellers through their system is reassuring and easy, giving you that confidence that any issues will be resolved!”

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Posted 7 years ago

“Huge variety of products. Quick and easy to purchase from”

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Posted 7 years ago

“Always delivers product when they say they are going and a brilliant tracking system”

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Posted 7 years ago

“I love amazon they give me a huge range of products at various price points.”

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Posted 7 years ago

“great online service”

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Posted 7 years ago

“good service”

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Posted 7 years ago

“i am very happy about the product.”

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Posted 7 years ago

“Never been disappointed by Amazon in 5+ years of using them. Any problems are handled swiftly and professionally, delivery is 9/10 always on the day it's said to be and if it isn't there's an explanation. Always recommend.”

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Posted 7 years ago

“Delivering all my orders quickly”

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Posted 7 years ago

“Amazon is great way to shop beats queues in shops they always have what you need & delivery straight to your door”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,428 reviews