Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,441 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 17th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“.. .... ....”

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Posted 7 years ago

“They are fast at delivering and website so simple to use”

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Posted 7 years ago

“1st class service, will use again.”

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Posted 7 years ago

“Amazon Prime is just an excellent feature for enhancing the shopping experience at Amazon. The service is very easy to manage and of course delivers very quickly and reliably. The range of products is endless and there are frequent touch points of reassurance through the purchasing process which generate full trust. Very very good.”

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Posted 7 years ago

“Amazon prime delivery is by far the best. I have used same day and next day delivery services all items turned up when expected with online tracking very impressed well worth the subscription to Amazon prime”

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Posted 7 years ago

“All orders come on time I don't know what to saying beside Amazon is amazing And will always be”

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Posted 7 years ago

“Got 2 portable DVD players for the kids came in 2 days after perchase. Was informed delivery time and was so well packaged Great service xx”

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Posted 7 years ago

“Next day delivery, complete ease if use, quality items! What more could you want!”

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Posted 7 years ago

“Reliable and good items delivered to our door.Highly recommended to all friends.”

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Posted 7 years ago

“The only place you can find everything and most times receive it next day.”

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Posted 7 years ago

“quick delivery always on time”

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Posted 7 years ago

“Really very pleased and a little bit more!”

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Posted 7 years ago

“Delivery times very good”

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Posted 7 years ago

“Always great customer service when buying from Amazon. Confidence in buying items from Amazon. Well done to the Amazon team!”

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Posted 7 years ago

“Great service and super fast delivery with amazon prime would definitely recommend to friends and family”

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Posted 7 years ago

“Always have the things Im looking for at a great price. Returns policy is second to none (only used on a few occasions and some were my mistakes, sizes etc.) but all resolved very quickly at no extra cost to myself! Been a Prime Member since introduction and well worth money through Lightning deals, Daily Deals, Amazon Pantry, Video and Music, Audible Books etc. etc. Dealing with third party sellers through their system is reassuring and easy, giving you that confidence that any issues will be resolved!”

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Posted 7 years ago

“Huge variety of products. Quick and easy to purchase from”

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Posted 7 years ago

“Always delivers product when they say they are going and a brilliant tracking system”

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Posted 7 years ago

“I love amazon they give me a huge range of products at various price points.”

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Posted 7 years ago

“great online service”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,441 reviews