Amazon UK Reviews

Name: Amazon UK
Rating: 4.68

4.7 Rating 13,234 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,234 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 13th December 2023

Juliana

Amazon UK 1 star review on 24th October 2023

Anonymous

Amazon UK 5 star review on 15th July 2023

Beard

Amazon UK 1 star review on 13th April 2023

Adil

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service quick delivery. Easy to use website to order . Good return policy. And easy .”

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Posted 4 months ago

“Always arrives as promised ..mostly next day ..on time”

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Posted 4 months ago

“Empty box.”

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Posted 4 months ago

“Worse person I’ve ever dealt with Stevenson in customer service - delivered two items over three days late on prime - I asked for refund being offered refund but still bring charged delivery- I’ve spend £1k over the past 10 years, never complained- can’t believe how stupid/thick customer service department are !!!!”

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Posted 4 months ago

“always rapid delivery from order. but I noticed recently that they had been taking a Prime subscription without me knowing and will NOT explain why this happened.”

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Posted 4 months ago

“Easy to use good customer service”

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Posted 4 months ago

“Always happy to help on the chat, day or night. Great sevice and great prices”

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Posted 4 months ago

“Good & bad. Rushed drivers & I hear the staff are overworked & under paid. I do not use Amazon as much as my Son, but it has been great to find/rescue secondhand books!”

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Posted 4 months ago

“always easy to use as prime member”

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Posted 4 months ago

“tried returning an item, but the shop suggested was no longer providing that service had stopped for 3 months. It took three hours to get a refund. The complaint procedure is a sham...basically ignored that they are at fault as they have not updated their system to remove said shop”

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Posted 5 months ago

“Easy to shop with online but not always the cheapest. I would suggest looking around before purchasing. Next day delivery is spot on if you need items urgently”

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Posted 5 months ago

“Very quick to deliver parcel, their response is so quick from the moment you order until the parcel Is at your door step everything is just perfect even the quality of products not mention how excellent their packaging”

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Posted 5 months ago

“Have used Amazon for quite some time now, and find them very reliable nd excellent response to any problem you may encounter!”

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Posted 5 months ago

“2 days I was waiting for my parcel. On the 3rd day I found out that my parcel is cancelled. Twice I was clicking the option of : safe place - shed. NOTHING!”

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Posted 5 months ago

“Please don't buy any product I lost nearly Australian dollars in my return shipping cost. They send me wrong product..when I returned many customer care officers told I will get full refund but once they got the product they denied full refund they only returned fraction of cost of return. Another order waited for nearly a month after spending around 700 Australian dollars including express postage as per Amazon it's lost..full incompetent system.. customer loses money for Amazons fault”

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Posted 5 months ago

“Delighted with most items I’ve purchased at very good prices, prompt deliveries”

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Posted 5 months ago

“very good at what they do. everything is safe and easy to use!!!”

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Posted 5 months ago

“Amazon used to ship without premium or paying for next delivery charge in 2-3 days. Ordered a monitor and while it had next day delivery for an extra 4.99 I choose the free delivery. While it is your right and my choice of free delivery, this monitor took 6 days to arrive . I understand you make this move in order to entice more people to buy prime or to pay extra delivery charge but this delay feels deliberate. Not sure this is a good bussines idea with so many online shops in UK offering free next day delivery. I will never buy from Amazon unless absolutely necessary.”

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Posted 5 months ago

“Delivery driver not working properly..... again..... I waited in for an item. Then got message when Tracking that it was delivered through my letterbox. I looked and wasn't there. From previous poor experience checking in the area where rubbish bins are outside and yes its there in the wet as been raining for ages now. Very Poor And Amazon Doesn't Provide Customer Service.”

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Posted 5 months ago

“Amazon are not a trustworthy company to buy from. They hide poor reviews but highlight the fake five star ones. They do not remove VAT for VAT free zones. Prime is another utter rip off, as a prime customer orders still take at least seven days to arrive but they still claim 24 hr delivery!? Customer services is a joke, nobody understands English, you get bounced around 6/7 muppets and still no resolution to customers concerns. It’s now all about money and greed. I’ll never buy anything from them again.”

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Posted 5 months ago

Amazon UK is rated 4.7 based on 13,234 reviews